The Home Depot — Local services in Crescent Springs

So about three months ago we purchased new appliances from Home Depot. (Bigmistake). We were told that the delivery people (freight right) would be there between four and 8 o’clock with a half-hour notice. I did make arrangements to be at my house at 4 o’clock. The delivery people showed up 30 minutes early with no call ahead notice. They knocked on the door and Shelley let them in to take a look around. Immediately without any notification or authorization started ripping our appliances out of the wall and taking them out of the house. She told him that they would be wanted the appliances brought through the back door because I knew that they would fit that way. She repeatedly asked them to stop and wait for me to get home because I was on my way home and Wood be there in 10 to 15 minutes, they did not. they choose to rip the front door off the hinges and drag the appliances through the front stairwell damaging every piece of wood work railing banister drywall and trim on the way. I arrived home at 3:59 PM to find a path of distruction from where their delivery people brought our appliances through the house. When I confronted the delivery people over what had happened I was immediately met with pushback resistance and a smart mouth from one of the delivery guys. I proceeded to tell him to get out of my house immediately where one of the two delivery drivers made a gun symbol in my face pull the trigger and proceeded to tell me that he was going to F me and my family up. At this point I had to physically remove this guy from my house in immediately called the Fort Mitchell Police Department. Three police officer showed up which since they were not there to witness could not really do anything about it other than file a police report. S and b were literally hiding in the back bedroom scared to death. Now obviously these people now know where we live they have my address and they have threatened or lives. After everything was settled and these guys were gone we’re left with around $3000 in damage to our home. When addressing this with Home Depot they denied all responsibility offered no resolution whatsoever and showed zero compassion And denied all responsibility to the shipping company. I did not hire the shipping company I hired Home Depot to perform a service so for my $4000 purchase I ended up with damaged appliances and $3000 of damage to my home not to mention we had to purchase a security system and now S is scared to death in her own home when she is home during the day. This is been three months ago until this date not one dollar has been reimbursed for damages. I filed several Better Business Bureau claims on Home Depot where they responded with lies and incorrect information stating that they were working to resolve the issue. I have been in contact with the shipping company and they only plan on reimbursing part of the damages to my house. I strongly strongly urge anyone on here to not make a large purchase from Home Depot. We have been treated with disrespect, rudeness and not at any point has anyone for either of these companies taking this serious whatsoever. Well I assure you it is very serious if these people know where I live and have threatened our lives. Not at any point should you ever order appliances and have three police officer show up at your house because of it. Now I know most of you probably won’t even read this whole message but if you do please share this and please do not invest any money into the Crescent Springs Home Depot location. You have no idea what you will get an who or what type of criminals are going to show up at your house to deliver furniture. To this day I am out of my pocket roughly $1500 and I have extensive damage to my home. It is a sad day when you try to do business with somebody and you end up losing a massive amount of money because of their negligence...

After two months of waiting, unreturned phone calls, poor communication ( in not one but two Home Depot locations), and two install appointments later we finally have a storm door installed on our home.

I have always used Home Depot for all my house and lawn care needs but after this last purchase I am not sure I will be back.

This all started in late February when we went to Home Depot to purchase a storm door. We were told to place a deposit down and someone would call us and be by in the next week to measure. We never got a call. We called the store back and were told that we had to be home and had to receive the call to set up a measurement time.

When we went to the store to inquire why we had to be home for a storm door measurement we were told that they had put us in for a whole new front door install not just a storm door and that they would get this changed and no one had to be home to get the door measured.

So we wait another week to get the door measured, then we are told that we have to wait another two weeks for install... this brings us up to a month of trying to buy a door.

The day of the install comes, appointment was set from 3-4. I get a phone call at 9am that morning from the contractor saying he is on his way to my home and will be there at 10am. I then asked him why he was so early since we were scheduled at 3-4pm. He then told me that I was incorrect and that he had set me up for 1pm and his earlier appointment canceled and he was coming to my place. Luckily I my boss is VERY flexible and allowed me to go home and finish my work day from there so that I could meet the installer. They arrive and put up the door, as me to sign a waver - note that as I was working I had not even seen the install yet - and then quickly left. When I had a moment to walk away from my work I was shocked to find that the door was installed backwards, with the handle opposite our door handle.

At this point I had to call the store yet again and tell them then install was done wrong. I was told they would look into it and get back to me. When they returned my call the next day they informed me that they contractor told them I asked for the door to be installed this way... and that I told him I wanted my appointment moved to refused to let him come at the earlier time, both of which was false. It then took me an additional 3 days of back an forth phone calls to get another contractor set up to come out and fix the door.

Today we finally have the new door installed, on time and correct. The contractor was very kind and helpful. He also pointed out that the previous install in addition to being backwards, was missing screws, AND he had moved the location of our doorbell on the doorframe without telling us.

At this point I am just happy that we have the door installed correctly... but I am shocked but how difficult this whole process was and the actions and behavior of those I interacted...

I wish I could give zero stars! I had the worst customer experience anyone could ever have at this store, placed a huge flooring order that had so many delays and little to no communication from the associates, I had to speak to 8 or 9 people including 2 store managers and every time I had to repeat my story and beg for help. No communication or coordination and I paid for that. I lost my contractor, and had to schedule installation through them. It took three weeks for me to get an appointment! The day the product was supposed to be delivered I get a call from the store that the TRUCk broke down! The delivery was pushed by three days, which made it tight because the flooring needed to acclimate prior to the install, when the material was finally delivered , it was supposed to be carried into the house, the delivery guys refused and said that he was not advised to do so and that it will be fine. When I got the call from the installers, who were trying to move me up, I told her that the product was in the garage. She explained that it needs to be inside the house for at least 48 hours and advised me to call the store and have them send someone to move it inside. I did that! And voila, their response was can you move it in, carry-in was included in the order because I have a medical condition and can’t do it myself. They then asked if I had someone to do it!!!!! So unprofessional they wouldn’t own up to their mistakes, they promised to work on it and get someone out to move it. The next day I receive a voicemail inquiring if someone from Home Depot had reached out to me and that if not, I need to call the store, when I tried to call back I was constantly transferred, but no one answered the call!! I had to call at least 15 times before I got someone who advised me that the manager was in an interview and was going to call me back... of course that never happened. This broke the last stroke, I kept calling till I finally got someone from the flooring department on the phone and canceled an almost $8,000 order for which I had waited to get in and installed for 5 months. Such a shame, they lost a customer for life... I would never shop at Home...