Drees Homes Office and Design Center — Local services in Fort Mitchell

My experience with Drees has been a complete nightmare. Having owned multiple homes across the US, I can say that this has been the worst encounter I've had with any builder. It starts with misleading marketing tactics and false promises. During the design phase, essential upgrades were either completely forgotten or unavailable. Their floor plans and design center options are like relics from over five decades ago. Throughout the construction, critical installations were frequently overlooked. Attempts to rectify these issues resulted in poorly executed patch-ups and touch-ups. The paint used is of shockingly poor quality. The painting contractor did such a substandard job that it resembled work one might expect in a budget home rather than a high-value property. Despite investments in upgrading kitchen fixtures, the delivered cabinets are so poorly crafted that they pose a constant risk of causing injury. Drees charged exorbitant premiums for lots infested with overgrown bushes and poison ivy. Moreover, they neglected proper yard grading, leaving uneven surfaces that collect water, presenting a potential hazard. Their touted 90-day warranty turned out to be merely a façade. When I brought numerous defects to the attention of their customer rep, I encountered indifference and a complete lack of accountability. Their dismissive attitude suggested that addressing my concerns was a favor. In summary, Drees lacks the expertise needed for high-value residences. The materials used, the builder and labor skills are below standard, resulting in a living experience akin to residing in a flimsy cardboard structure. Customers who invest their life savings and future security into a home, it is disheartening to see Drees prioritize profit over delivering a quality product / service. I strongly caution prospective homebuyers to exercise extreme vigilance when considering Drees. It is crucial to spread awareness and warn others about their...

My Drees Home is the first new home build experience I've had. Here are some tips for others I hope will be helpful. Get Evan Heeter assigned as your Builder. Everyone at Drees is nice and tries to be helpful - tap them! Get Evan Heeter assigned as your Builder. The price range of any home does not include the lot you choose - consider getting prices on more than one. Get Evan Heeter assigned as your Builder. The price range of your home will include the lowest quality finishes Drees offers; prepare your budget to ante up for more desirable ones. Get Evan Heeter assigned as your Builder. Do your homework: you will have to select dozens of exterior materials and interior finishes. It is of the utmost importance that you do online research of specs, read reviews, and most importantly, drive by homes with exterior finishes you think you will choose. Get Evan Heeter assigned as your Builder.

Drees, ya'll have been great to work with! A gift/tip for you: please consider developing a comprehensive customer process document - the flip side of your Building Process documentation to better empower your customers. (10. Ask Evan Heeter to review it...

You have many choices of builders for your home. We chose Drees. We chose poorly. From the on site builder being absent most of the time during our build to obvious issues that were brought up doing construction, nothing went well. We had to have our driveway replaced due to them using three types of concrete and no drainage even though we advised them with a sloped driveway water would get into the garage. We have had sewage backups in the basement, doors coming off the walls due to the wrong screws being used, missing railings, railings that have massive safety issues, very poor craftsmanship abounds. They will only help you when you start complaining up the ladder. Ended having the Division President involved due to ongoing issues. Communication is terrible. Still having drainage issues and sewage issues. I have called three times and still no one comes. This company cares only about the money and once they get it they write you off. Better Business Bureau even told me they have a lot of issues regarding their work. Cautionary...