Arhaus — Local services in Dallas

Cannot say enough about the incredibly poor delivery service of this company. Wow, has it always been this way? The furniture designs are very pretty and quite eclectic. That comes at a pretty high price. The sales people and the Concierge was quite nice and helpful with what they were able to help with. That being said. I don't think that we will order again from them if we have to have something delivered to our home. In June 2016 and July 2016, we went to their showroom in Dallas at the NorthPark Mall. Found several pieces that we liked. We ordered four chairs in a custom color and a couch and loveseat and bed in custom colors. We also ordered two bedside tables. Out of all of that we got the bed, one bedside tabel on schedule, the couch and loveseat on schedule. We did not get any of the chairs. One of the bedside tables was broken so we sent it back. Now it has been two months and we have still not received them. They initially sent us the wrong chairs so they were all reordered. They lost one set so instead of custom , I had them send us floor models, I have yet to receive these. The other custom set for the bedroom arrived horribly damaged. We tried to ask for the parts to fix and were told that Arhaus does not send parts. You have to either accept of decline the whole shipment for another 4-8 weeks. I finally was so frustrated that I talked with the head concierge. She did refund us for those two custom bedroom lost chairs, and she did give us credit for the difference in price for the cost of the two floor model chairs. The bedside table is supposed to be delivered this week along with the two floor model living room chairs. I am hesitant about whether or not these will show up in good condition or just get lost like the others. We don't have a good track record so far. I am giving two stars for the sales people and the concierge because they did work to get us refunded. I like the style of furniture and the quality of the furniture we received. This place could be a five star if they got their delivery program in line. The items take way too long to deliver. They have no way to track the deliveries from Ohio to the point of purchase and God forbid if they have to coordinate with a third party if you live too far away from that point. They deliver through MXD to Dallas and then then MXD contracts with third party delivery services. MXD does not track their drivers apparently. They show up when they show up to Dallas and this takes months. MXD also delivers for Restoration Hardware. They don't seem to have the same difficulties. We ordered from them as well and got our purchases delivered within the week, in good condition and before we expected it, which is why we will probably go through them again. When I have talked with the Arhaus concierges they all seem to think they have a superior product over Restoration Hardware, but the proof is in the pudding so to speak. We have had a bad experience with Arhaus and apparently this is across the board according to the reviews on this site as well as many others. Hope their new CEO from Crate and Barrel can raise the bar here. Not looking...

I’m disappointed in my experience with this store. I was told my furniture would be available for delivery in May 22nd, but that I couldn’t get on the schedule until I paid the remainder of my bill (I paid half upfront because everything wasn’t in stock at the time). Once I gave them my cc info I was told that my delivery would be closer to the end of June. We just bought a new house so we were ordering a good amount of furniture from the store. I talked it over with my husband and we decided to cancel the order and find furniture that could be delivered sooner. I called the store to cancel and they gave me the runaround like you wouldn’t believe. A man answered and said that he could help with my order. However, when I said that I wanted to cancel he put me on hold then came back to the phone and basically said that he couldn’t help me. He said that only the associate that I worked with was capable of changing it. I should mention that the associate that helped me didn’t take either one of my payments. Other employees helped me when I needed to pay. I questioned the validity of his statement and he came back and said that only her (my sales associate) or a manager could help and she wouldn’t be in until tomorrow (which is what they told me the day before) and there was no manager at the store either. I asked him for a second time, “are you sure there’s not a manager at your location today?” He then said that there was a manager there but that he was busy with a client. So, I asked for the assistant manager by name and he said that she wasn’t there either. Meanwhile he’s trying to rush me off the phone insisting someone could call me the next day. I asked him the name of the manager that was with another client and he gave me a name. I waited a few minutes and then I called back and asked for the manager by name. What do you think happened? You guessed it…the woman who answered said the manager wasn’t there but that I could talk to the assistant manager which was the same person I requested to speak to before. I told the asst manager I wanted to cancel the order and she said she’s locked out of my account and had to make some calls but wouldn’t be back in the store the next day.

I hadn’t noticed before but there is barely any contact information on the arhaus website. The one phone number listed doesn’t work. I called 5 times and I have yet to talk to anyone. The automated system is on a loop once you request the operator. I’m so upset that I trusted this company and its associates. I believed it was reputable, but now that I am having an issue I have received very little help. I will never even entertain the idea of...

Ordered some chairs directly to the Arhaus store and the lady I worked with over the phone was very nice - which I would give her probably five stars. She said I could pick them up at 7am because that is when the delivery truck came (I had a flight to catch). But she never called and the store opens at 10am so I had to wait. Which was fine. The bigger issue was that I called to see how I should pick the chairs up (where to park etc.). The sales lady was a bit snappy with me on the phone. I told her it would be nice if someone could bring the chairs out to my car because I was 8 months pregnant and had two kids in the car. She proceeded to give me a very hard time about any of their employees bringing the chairs out. I told her I could lift them myself as I knew they weren't very heavy - I just added that it would have been nice to get the help. She proceeded to give me a harder time about their employees being at risk of getting hurt. I just wanted to post this to show that their customer service is run very poorly. I'm sorry, but helping a pregnant lady with two kids seemed like the right thing to do. I get in today's world people can't do that because people get hurt and what not, but to lose all sense of moral compassion just seems like something to be reported. The lady ended up bringing the chairs out and putting them in my car. A task that was very very easy and could have avoided the dramatic spill over. She didn't say one word to me as she loaded them. Just wanted to...