Baylor Scott & White Surgicare - North Dallas — Local services in Dallas

I really enjoyed my experience here. All of the staff was really positive and nice except for one. I think her name was Ann. I just had surgery and was still getting off of the anesthesia and was trying to explain to her that I had post nasal drip / drainage in the back of my throat and was asking her if it was better to push it down my throat so I can swallow it or push it forward and keep it in my nose even though I was told by the doctor that I could not blow my nose after the surgery (sorry TMI). But she wasn't able to understand and just kept saying "i'm sorry honey I don't know what you're saying" without even trying to understand or even trying to get another nurse to come in to see if they could understand better. As a social worker, I would have liked to have a more nicer post op nurse that could actually empathize with the pain and uncomfortableness I was experiencing in the moment and not just someone that was trying to get me out of the doors. Especially since it was my first surgery in years and I had a little bit of anxiety around that too. She just seemed not really empathetic or kind like all the other interactions I had earlier that day and it was just frustrating, not sure if she was having a bad day or something...

Michelle had called me post-op to check in on me which was nice but I had missed her call, and when I called back to return her call I was transferred to of course Ann, but she just said "we were just calling to see how you were doing" but didn't ask for my name or anything. I don't think she even knew who I was. And then she said "thank you so much for calling us back have a great rest of your day" with a really fake voice and didn't sound genuine at all. It was like she wasn't trying to cover up at all that it was just a courtesy phone call so she can check off that she "called me". Honestly, that was the only bad interaction I had during my experience at Baylor Surgicare. I don't want to not give 5 stars because of just 1 person, so that's why I'm giving a good review. Overall, the rest of the staff, doctor, anesthesiologist, and nurses were very kind and comforting and made the experience as smooth as...

Billing procedure is horrible. In fully understanding how and why centers don't want to get stiffed on the bill, when a person requests they feel comfortable that they the procedure be billed through their insurance first to prevent over paying and the headache of having to go chase people down to get their money back this is why. If you are going to make such a policy, be prepared to accommodate and live with the mistake that you will over bill patients and fix it!!!

Called and got transferred ended up having to leave a voice-mail. This was in the morning. At the tail end of the business day they send me a text. No call a text directing me to their corporate billing line. I spend the next 4 days trying to get ahold of a corporate number that keeps hanging up on me. Finally had to file a grievance with my insurance and send it over to them and await the over billed refund amount. Never again!!! How they force that in the first place before your procedure is outright crooked. Seek better service. Aside from that the surgical center itself and the surgeons don't seem to have their stuff together as they are constantly calling and shifting schedules around. Sometimes with very little (as in within less than 12 hours notice). It is my opinion they cause way more stress than a patient needs walking into a procedure of any sort.

I'm sorry but you're better off in a fully facilitated hospital where things for the most part (generally speaking) operate at a more professional level. Will never be using this place nor...

The medical staff (nurses, techs, etc.) were fantastic. Our ENT operated out of this facility (he's great too!). Like many spoke about here, the billing is actually terrible. Their system created a duplicate of my son's account, which we addressed months ago, and then just a few weeks ago, I got a request from debt collector saying we still owed funds on the account even though we had paid out the entire service. The second person on their billing support team was helpful & super kind (I had to reach out to get a zero balance statement which was never sent to me). Truly, they need to figure out a way to make their billing system easier. It's a technology piece that can be resolved when leaders choose to pay attention to the system that is breaking and causing a lot of grief for patients and even their billing support team. As a note of caution - If you set up your billing/payment plan prior to your date of service, triple check with the billing team to make sure there was not a duplicate account created. If you do have to experience that, I would then ask them to confirm by sending you statements or a receipt statement showing...