Costco Wholesale — Local services in Dallas

I was returning home to Houston after visiting family in Dallas, when the low tire pressure light came on. I was close to this Costco location and stopped by to refill the tires. I noticed that the valve of the rear driver side tire was leaking, so I went in to ask for assistance at the tire center. They were very busy and the client ahead of me was told that without an appointment, the wait time for walk-ins is 3 plus hours. Diego was at the desk, I explained my urgent situation and based on my career experience, I added that the fix would take less than 5 minutes to either tighten or replace the valve. Diego's response was a carbon copy of the previous client's response, without any hesitation or any sympathy. The unfortunate side effect of having an inexperienced associate as a triage director. I walked out with directions to Discount Tires alredy on my phone and unfortunately by then the tire was complete flat. I noticed the door to one of the stalls opened and I saw the tech who came to to talk to a client while I was waiting my turn at the counter, he had introduced himself as a manager, I am so sorry, I did not get his name. I spoke with him and explained my situation and what I was told at the counter, he could tell that I was a bit stressed. He asked to give him a couple of minutes and he would send a tech out to take a quick look. A minute or so later, Edward came out, he looked at the valve, said yes, it's very loose. He tightened all 4 to make sure they are all good, waited to make sure the tire held air and wished me a safe drive back to Houston. He shared that his Mom recently had a tire blow out on her way back from visiting her family. I asked Edward to please thank the manager on my behalf again and I am writing this review to say thank you as well. The date of the visit was 11/06/25 between 1 and 1:30 PM. This is one of the many reasons why we have always been loyal Costco customers, from as far back as the Price Club days in California, yep,...

The manager ! the staff ..are rude, impatient, and treat customers bad ! They push you to buy more memberships instead of just letting people shop in peace ! People they come shopping to be happy ! Not abuse them and give them ur bad vibes !!! like a burden. They never smile! Neveer ! This is a wrong way ! It feels like they’re aggressively pushing unprofessional customer service It’s happened more than once to me and to my friends a lot of people are talking about this!! Every time a customer comes with a family member, or if they see a couple.. they immediately question if that person has their own membership and if the credit card is under your name or his name !!! Im with my family !!!!! My wife !!!! And she is at the cashier! With my membership !!!! i give my card ! And he is like NOPE ! let my wife pay ?!! Or you need to force me membership One for your wife, one for your son, one for your daughter, one for your mother ! it’s like they expect every single family member to pay for their own card just to shop together!

My wife went to pay for the groceries, and the cashier rudely said: “Your husband has to pay with his card.” I gived her my card to pay im there with her !!! It’s disrespectful, embarrassing, and feels like they’re just trying to force people into buying more memberships. We’re a family we live in the same house ! what’s the problem if we’re using the same membership! But they do embarrass you on purpose so everyone in this world gets a membership with them !!! And this is unacceptable !!!

This isn’t how you treat loyal customers. Costco needs to seriously work on how their staff speak to people. It feels like harassment, not customer service. ( this incident happened for a looooot of people) they say this makes them uncomfortable next to other friends or family members to get more...

Review for Costco I've been a loyal Costco member for several years and have always appreciated the value, quality, and service the company provides. I’ve even recommended Costco to many of my friends and family because of the overall positive experiences I’ve had. However, I was quite disappointed with the treatment I received during my recent visit. Earlier today, I stopped by the store for a quick shopping trip but realized I had misplaced my membership card. Since I was in a rush and didn’t want to wait in the long line at the customer service desk, I used my boyfriend’s membership card (also a Costco member) to enter. At the entrance, the associate checking cards noticed the card wasn’t mine. I explained the situation and mentioned that I had just recently applied for a Costco credit card at the store with the representative at the application table, so my membership was very much active. Despite explaining that I was a current member and only needed to do a short shopping trip, the manager was called and confirmed I wouldn’t be allowed to shop using my boyfriend’s card, even temporarily. I was asked to go wait in line to get a new card, which had quite a few people already waiting. I understand the importance of following store policies, but I was hoping for a little flexibility or customer care—especially considering this was a one-time situation, and my membership could have been verified on the spot with my ID. In 2025, with the technology available and the ability to verify members easily, I believe there could have been a better, more member-friendly solution offered in this case. I’m still a supporter of Costco, but I hope the company continues to find ways to improve the member experience, especially when it comes to small, solvable issues like this that can affect customer...