Herman Miller Retail Store — Local services in Dallas

I’ve had a herniated disc for about four years now. I recently purchased a Herman Miller Embody Gaming Chair hoping it would help my back.

It did not. In fact, it made my back 100x worse. After using the chair for just a few weeks, I was left practically crippled and barely able to move. Around the same time, I got sick and didn’t get the chance to return it within the 30-day window.

When I called the store, the associate was sympathetic, but after checking with the manager, they flatly refused to offer any kind of refund, exchange, or even store credit. I was told to “just sell it on Facebook Marketplace.”

I returned the chair to the store, despite not receiving a refund, and am now disputing the charge with my bank. I can see I am most likely going to have to take these awesome guys to small claims court to get a refund for this chair. Herman Miller, despite being the manufacturer of this supposedly premium product, has offered no assistance or resolution whatsoever.

If you have a back injury, I strongly advise against buying a Herman Miller chair. The product aggravated my condition significantly, and both the retailer and Herman Miller refused to stand behind it. For a brand with this reputation and price point, the lack of customer support has been shocking. I won’t be buying...

I wanted to try out the chair I was interested in before such a big purchase. I looked online for a Herman Miller store near me and found one in Dallas. Between google, hermanmiller.com and some other sites it was hard to determine their actual hours. Nevertheless, I found a reservation form on hermanmiller.com for a custom chair and set the dallas store for the reservation. I got an email saying "thank you for the reservation, but the actual store needs to confirm it before this is a thing." I never got that second email. I called the Dallas store before the date and was met with a lot of rudeness, honestly. They claimed I hadn't used their system right, hadn't made the reservation for the right store, and even if I had they didn't have time today. Above all, they wouldn't help me make a new reservation to buy a $1500-$2000 chair and that's when I decided maybe I shouldn't trust them with my money. And it was a locke deal, too. I sat in an aeron at another job and loved it. It's such a shame that bad customer service ruins something both parties ultimately want.

I wouldn't waste your time here...

I have a bias toward Herman Miller products so take that into account with my review. There's a kind of cult following towards the brand. The furniture designs are as much an art piece as it is a technically superior product. The aeron is a symbolic representation of the dotcom boom and failure. You can pick these chairs up on Craigslist and the like for cheap so why buy them here? The quality, warranty, customizations and knowing someone hasn't done something dirty in the chair before you. The warranty is 12 years... unheard-of in this age. Anyway, this store is setup as mostly a showroom where you can try and customize. I own four different Herman Miller chairs as of this writing. I've RMA'd one time since owning all of them. Remember, the warranty does not transfer over if you buy it used. If you buy it used, it's on you to repair. Also, it seems Herman Miller has been nice in most cases to let you buy certain parts if the warranty is not available to you. If you haven't seen Herman Miller products in a while, you should check out the store. They've added loads of custom options from...