Na Hoku - Hawaii's Finest Jewelers Since 1924 — Local services in Dallas

I love Na Hoku's jewelry and have purchased multiple pieces for my lovely bride. In 2014, while visiting Maui, we purchased one of their newest designs "The Wave" pendant. During the past 7 years, my wife has worn this perhaps 15-20x. In late 2020, we noticed that several pieces of opal had fallen out of the pendant. We visited our Dallas Na Hoku store and arranged to have the pendant returned for warranty repair on Dec 22, 2020 under their lifetime warranty against defects in materials or workmanship. AFTER 12 WEEKS, I was advised that the pendant was not covered under warranty, despite no abuse of the pendant. Further, the repair would take an additional 10-14 weeks. I understand that COVID has affected Hawaii and Na Hoku's suppliers, however, this has been a terrible customer service experience. As a lifetime customer purchasing jewelry when we travel, I am deeply disappointed with this factory response. I do appreciate the personal efforts of Brian, the Dallas...

Absolute integrity ! From the moment I walked into the store I was greeted with "Aloha " by a beautiful lady . It only took a moment to feel comfortable in knowing that she was an expert in her knowledge of jewelry. She introduced herself as PJ and begin to explain in detail the meaning of the different items offered and helped me to decide which piece was the most fitting gift for the person I was buying for ! The jewelry is very unique in its aesthetics and quality . Very different from the typical chain box stores. I stop by now and then to see new items and just to feel the positive vibe that I get when I...

I could tell y'all a long story but what it boils down to is that my husband bought me a Hawaiian wedding band over 30 yrs ago, but I do think he forgot to mention about the lifetime enameling. So when I dropped into the store in FL (at Disney Springs), I was inquiring about enameling. And it so happened that I have a stamp inside my ring that connected it to their store, so I got my enameling free. The staff were so helpful and courteous, and they have beautiful jewelry. Worth the price, I love my ring. Thank you, Na...