Ralph Lauren Home — Local services in Dallas

Absolutely horrible experience with Michelle. Tried for almost two months to finalize the purchase of two lamps. All I got from Michelle was broken promises, excuse after excuse, failed commitments, no follow-up, and repeated lack of response. I would have to message or call multiple times before hearing back from her. When I asked how come she wasn’t responding to my most recent texts, she offered yet another excuse: they’re short-handed. Yet there were THREE employees in the store this morning looking anything but busy. She even lied about having one of the lamp shades (I have the text to prove it), now telling me today she would have to order it. The Ralph Lauren Home Store, and in particular Michelle, does not care about cultivating repeat business. We’ve made many purchases with them over the years but no more. When I told her today to cancel the lamp sale and that we would no longer do business with RL, she literally said “OK that’s fine.” She’s clearly in the wrong industry. Not a good look for a...

I’ve got to be honest. The people (2 older ladies I met with were in the mall but this is the one that comes up when I search for it) are nice where I went for clothes, but definitely wrong because I bought 2 shirts and 1 pair of pants. The pants I like because it is cute but it also works. The shirts: 1 white and 1 black, do not work. The black one is okay but not work the price and both are somewhat see-through. The white one is very very see through in actual office...

Worst experience at the most beautiful location. I walked into this store, which was completely empty except for three employees, yet not a single one greeted me for a solid 10 minutes. The blonde-haired woman even made direct eye contact with me but seemed more eager to get to her seat and sip her Coca-Cola than to assist a customer. I was shopping for a wedding gift but, after that lack of service, I took my business to Williams Sonoma instead. What a...