Ray Scott - State Farm Insurance Agent — Local services in Dallas

I recently had the pleasure of speaking with State Farm agent Miguel over the phone while helping my grandmother navigate her insurance needs. My grandmother speaks very little English, and I was concerned about the language barrier, but Miguel's exceptional service put all my worries to rest.

From the moment we began the call, Miguel's friendly and reassuring tone made my grandmother feel comfortable and valued as a customer. He recognized her limited English proficiency and immediately switched to speaking Spanish, ensuring that she could fully understand and participate in the conversation.

Miguel expertly explained every aspect of the insurance service in clear and concise Spanish. He used simple language and patient explanations to make sure my grandmother grasped the policy details, coverage options, and pricing. He encouraged her to ask questions, and he answered them with the utmost professionalism and empathy.

What truly stood out during our conversation was Miguel's commitment to providing excellent service. He didn't rush through the call; instead, he took the time needed to address all of my grandmother's concerns and ensure she felt confident in her insurance choices. Miguel's ability to convey complex information in a way that was accessible to my grandmother was truly commendable.

Throughout the call, Miguel demonstrated a genuine dedication to making the insurance process smooth and stress-free for my grandmother, even though they were miles apart. His fluency in Spanish and his exceptional customer service skills over the phone were instrumental in providing my grandmother with the assistance she needed.

I want to extend my heartfelt gratitude to Miguel for his outstanding service. He not only helped my grandmother secure the insurance coverage she required but also made her feel respected and valued as a customer, even in a remote setting. If you're in search of an insurance agent who goes above and beyond to accommodate language barriers and provide excellent service over the phone, I wholeheartedly recommend Miguel at State Farm. His dedication to serving clients like my grandmother is truly remarkable. ¡Mil gracias, Miguel, por tu profesionalismo y atención...

I had an issue with another State Farm office, but when I was reassigned to Agent, Ray Scott’s State Farm office in Preston Hollow area of North Dallas, I was lucky enough to deal with Jocelyn a Senior Account Manager there, and Jocelyn did an outstanding job. She walked me through the issue I was having, did research to help direct me in the right direction to have the issue resolved and followed up with me to make sure I was satisfied with the changes to several of my policies.

My family and I have been customers of State Farm Insurance for decades, and we have always had good service from State Farm reps, but in my first encounter with Jocelyn at Mr. Ray Scott’s office in Preston Hollow, the service, care and help that Jocelyn provided me was exceptional. If anyone is looking for an insurance company that has great service, I would recommend to reach out to Jocelyn at Mr. Scott’s office, as she is the best. Thank you Jocelyn, you made a really bad situation turn into a really positive one!! I and my family cannot thank you enough. We may be newly assigned to Mr. Scott’s State Farm office because our previous agent recently retired, but because of Jocelyn, I feel like we have worked with their office and they have known my family for years!! Thank...

Working with Justin from State Farm has been an outstanding experience. Justin's professionalism, expertise, and commitment to his clients are truly remarkable.

Justin took the time to understand my insurance needs, providing tailored solutions that fit perfectly. His transparency and honesty made me confident in my choices, and he ensured I got the best coverage at competitive rates.

What sets Justin apart is his dedication to clients. He went above and beyond to resolve an unexpected issue with my policy, demonstrating his unwavering commitment to customer satisfaction.

State Farm's reputation for reliability holds true. With Justin as my agent, I have confidence in their comprehensive policies and financial stability.

In conclusion, Justin and State Farm make an exceptional team. I highly recommend them for top-notch coverage and unmatched customer service. They set the standard in the insurance industry, providing peace of mind and trust. Thank you, Justin, and thank...