SMS Electronics — Local services in Dallas

I started interacting with Mufaddal via FB Messenger and decided to go see their showroom in person with my wife. He was super knowledgeable, not pushy, and just educated us on the differences of Electric Power Wheels that they offered. They took the time to answer all my questions and concerns. Like if the vehicle would fit through by side gate at home. They quickly got a measuring tape and calmed my concerns. He shared his opinion and was extra friendly. We wanted to try out another place right down the street before we invested $600+ for a toy car. When we went to the second place they had the same vehicle but it was literally priced $799 & $699 of course they offered to sell it to me at $699, then when I didn’t like their color selection they dropped it to $600. As I was leaving they got me back in and offered it at $650. But because I was educated on the basic model vs upgrades that SMS offered, I knew it wasn’t a great deal. I needed up returning back to SMS. He and the rest of the staff continued to serve us well, educating us even more on how to pair the remote, taught me how to use the touch screen pad on the vehicle and more. Overall it was a delightful experience and I would highly recommend them. I had researched online as well and he seemed to have the best prices especially for what I was getting. I can’t wait for my kids to enjoy their new vehicle that will be much quieter with the rubber/foam wheels. That was what I was looking for ultimately and they delivered exceptional customer service. It was worth the 45 minute drive!

Be mindful that there is a $50 assembly fee but it is worth it if you can fit it in...

They are rude. I asked about an item to make sure it was in stock before driving 30 minutes to buy it. I confirmed 3 times and was told it was in stock. I offered to pay for it before heading there and was ignored. I arrived and they said they were sold out. They tried to sell me something more expensive and actually said that if I was smart enough I would know that they can’t hold anything without a deposit. Who talks to their customers like that? I run two businesses and would NEVER treat a customer like that. I have screenshots of the where I confirmed and where I offered to pay for it in full . Save your money, ended up going to STARZ WIRELESS up the street on Harry Hines and they were super friendly, ended up buying a more expensive item but wasn’t about to give these people my business. They can’t deny it when I have the screenshots and recording of when I was in store since I was on...

I drove 45 minutes to pick up a atv for a kid that myself and the person on messenger spoke about. She assured me for a week straight that they had one in stock. I let her know I would be going Saturday to pick it up. When I get there, she says they don't have one left and sadly I told her Friday that I would be going the next day as a reminder. And she said it was available. Not only did they waste my time, they didn't even say if they could get one or give me another option. She did say she had a sit on scooter which wasn't bad looking, but turns out, she couldn't find the key to it. So you lose two potential sales and your only response is sorry. Customer service is horrible and I'll definitely never...