Thompson Dallas Spa — Local services in Dallas

Yesterday I was treated to a 9a facial for my birthday. We arrived at 8:50a to find the doors locked, which makes sense since they do not “open” until 9a. To fill the time, we went to Little Daisy for croissants. We then went back to the spa at 9:02a, checked in, got changed, and we were in the sitting area by 9:10a waiting to be called back for our services.

As soon as I was walked back, I was told by the technician my facial was going to be “rushed” because I was late to my appointment. I tried to explain we were here early but the doors were locked. She said she had an appointment right after mine and that she would try to perform all parts of the oxygen facial but that it would just be shorter than my treatment time. This was the first time I had been out of the house since giving birth and I really just wanted to be relaxed, so I didn’t protest any further.

After my facial finished, I reconvened with my two other guests who both received massages. One was booked for an aroma massage and one for a deep tissue massage. Come to find out their services were inadvertently swapped. As soon as they were brought back for their respective massage, their massage was verbally confirmed at which point the technician was made aware that their two services had been inadvertently swapped. My guests were told they would not be given the service they booked and paid for and that this is the massage they would be receiving.

The cold plunge, hot spa, sauna, infrared sauna and steam room were all great amenities and the front desk staff were polite.

At this price point, I would have expected higher quality hospitality service from the technicians and more solution oriented responses. Because of the experience we received from the technicians, I would not recommend the Spa at the Thompson for a relaxing,...

I came to this Thompson spa location expecting a nice experience while booking for a hot tub massage. While inside everything was going fine until I had to switch the therapist on the first time. The hot tub wasn't so hot at all. Our therapist was void of having a warm and inviting demeanor, even when she spoke to us. Once I walked around to the hot tub area to pay the service given by our therapist did not improve! While giving me a salt bath to me I noticed one of them(the floors) were stained. I politely notified about our therapist the stained floors her response was “Well did you ask for me to clean it?” This in my opinion was a very unprofessional response. Seeing that I did ask to clean the floors. I feel this experience would have been different if our therapist may have presented better customer service because this is quite honestly the least pleasant experience I’ve ever received. Also to note I myself am a worker in this spa and the customer connection was a zero. Also I am aware of how a therapist should interact with customers in drive or in store. When letting our therapist know of my partner numbers that interaction was also displeasing. As a therapist myself and seeing the service our therapist provided it makes me upset seeing that I may not be the only customer our therapist may be interacting this way with. Hopefully his customer service...

I recently had the pleasure of getting my feet done by Cynthia, and I can't say enough good things about the experience! Her expertise really shined through – she clearly has a lot of knowledge about nail care, and she was able to answer all my questions with confidence.

She isn't just skilled, she's also incredibly personable. She made the whole experience feel relaxing and enjoyable. We chatted throughout the appointment, and it felt like I was catching up with an old friend.

And let's not forget the massage! Cynthia's hand and arm massage technique is seriously amazing. My feet felt so relaxed and pampered afterwards.

Overall, my experience with Cynthia was top-notch! If you're looking for a talented and friendly nail tech who will give you a first-rate manicure or pedicure, I highly recommend booking an appointment with her!

I will never go anywhere else! The facility is so clean AND you get access to all their amenities including infrared sauna and hot/cold plunges!!!...