Tiffany & Co. — Local services in Dallas

Absolutely atrocious customer service. Horrified that this iconic and well regarded store has stooped so low. Tiffany and Co Northpark is the worst and I can’t imagine this can be universal company policy to be treated so poorly when it would have cost them nothing to do the right thing, I received a birthday gift that was an exclusive Tiffany product with tags/skew in the blue gift box with their white satin ribbon and tried to return it to exchange for a piece I would use. The salesman fiddled with his phone for well over half an hour pulling up my friend’s account and viewing her many purchases but not seeing my piece. He even told me some of the things she did purchase (not such a good idea to volunteer this private info imho.) I know the date of purchase and was within the 30 day exchange period but they couldn’t find the piece after trying two phone numbers and two email addresses for my gift giving friend. It was obvious my friend made regular purchases yet they refused the exchange and asked me to call her for the receipt. Ridiculous. I asked the salesman to contact the manager Dianna Corpus who wouldn’t even come speak to me. Beyond rude. Was told she wouldn’t allow an exchange. Atrocious leadership. I asked the salesman if they ever included “gift receipts” with gift purchases and was told NO.That in itself is pretty unethical for a major retailer. They jokingly expect you to ask your gift giver for the receipt because they won’t include one. IT WOULD HAVE COST THEM ABSOLUTELY NOTHING TO EXCHANGE MY GIFT FOR ANOTHER PIECE AND RETURN MY GIFT TO THEIR INVENTORY. It was current and tagged. The salesman repeatedly complemented the jewelry I was wearing as he scrolled through his phone. He was very personable but has been put in a horrific situation with absolute lack of service due to ridiculous policy. As a matter of fact, I could well have exchanged my piece for something pricier and allowed them to gain revenue had they allowed an exchange as they should have. IDIOTIC BUSINESS PRACTICES WILL COST THEM CUSTOMERS AND COULD WELL SIGNAL THEIR EVENTUAL DEMISE. I have purchased sterling and jewelry items as well as gift items in the past at Tiffany and Co. I have paid dearly for their “hand engraving,” This is NOT the store it used to be. It’s a joke with six salespeople chatting and not a single customer other than me. I’m truly sad to have to write this review. NOT THE WAY YOU TREAT CUSTOMERS if you want to stay in business. You can remodel and revamp but if you have bad customer service what good does it do? I will never ever purchase a gift here again for a wedding or for a baby or for a family member or for a friend. NEVER. Because why would I be so stupid as to purchase from a place that won’t allow a perfectly reasonable gift exchange? Anyone who shops at this grossly overpriced store has more money than sense. I have attended seminars and private events at their flagship New York store but I will never ever set foot in this store again. Anything I purchase from Tiffany going forward will be a second hand bargain from eBay. I’m appalled that this once great store...

Going into Tiffany & Co I was excited to be helped but at the end was very disappointed. My boyfriend bought me a beautiful necklace for my birthday and he was convinced that there might be something better. So we went to the store with my necklace just to look around and see if we would decide to return it or exchange it for another piece. As soon as I entered I was greeted and helped but later on an employee that goes by “Mrs.Money” ambushed us and didn’t leave our side.... felt very hostile. While trying to explain why we were there she snatched my Tiffany & Co bag and dropped the necklace onto the counter very rudely... she went on rambling about why I wouldn’t like such a necklace as that one (which of course bothered me because I never said I did not like it) but I let her talk. After looking at some other pieces me and my boyfriend loved she went on to make comments such as “well that will be way more than the other piece, I’m sure you are not trying to break your boyfriend pockets like that” again she carried her self so rudely with her gestures and attitude. I felt so uncomfortable at this point and just wanted out the store.. I quickly gathered my things and told my boyfriend it was fine and was ready to go. She then made another remark “well will you even wear the necklace” “what’s the issue with it” and so she kept on.. I wanted out so I made a quick excuse that would be an easy fix and said the chain was just to short for my comfort... she then went on saying it was a $50-55 fee to lengthing the chain.. which I understood and was willing to pay (just to get out the store) but before I said anything she snatched it and said “fine I’ll go talk to my manager and see if we can do it free of charge this one time”. She did all this before I could even speak. At this point I let her do whatever she wanted.. I was grateful for the lengthing of the chain but again I didn’t even go into the store for that in the first place.

I feel that overall it probably is a great store I just highly recommend not letting “Mrs.Money” help you! She is a older Caucasian woman, with mid short golden...

Last Saturday, we visited Tiffany & Co. at NorthPark to select my wedding band. Walking in, we were excited about the options, and I was thrilled to find a ring I truly loved. However, what should have been a special and joyful experience was overshadowed by the attitude of the sales associate assisting us.

While I didn’t notice at the time, my fiancé was subjected to subtle but insulting remarks throughout the interaction. When he politely inquired about specific styles for his wedding band, showing a reference photo for the type of design he was looking for, the associate dismissed his preference with a condescending remark, saying it “looked like an Amazon ring” and that he should “go for something classy like your girl.” This was completely unnecessary and disrespectful.

Later, when finalizing the purchase, my fiancé was told in a sassy tone that he “did not enter his email address.” Even though he explained that there was no option to do so, the associate continued to throw attitude, implying—rudely and unnecessarily—that he had simply missed it. Apparently had they had the email ID, we would get a link later where she was to ensure she received a positive service review—something that, unfortunately, was not earned.

While I am happy with my ring, the memory associated with it is now tainted by this experience. My fiancé, who was so joyful to see me happy, was left feeling disrespected and uncomfortable. No one deserves to be treated that way, especially during such an important purchase. We do not want our wedding ring purchase to carry such a negative memory. The only way for me to make this right is to now go back and return the ring—something we truly wish we didn’t have to do. Unfortunately, all of this could have been prevented if the associate had simply treated my fiancé with the respect...