Walgreens — Local services in Dallas

First of all, when you come here be prepared for someone to ask you for money. I promise you it will happen, but that won't be the worst experience you have while you're here. That will be due to the lovely people behind the pharmacy counter.

I've had my prescription filled at various Walgreens for over 10 years. I moved close to this location so I transferred my prescriptions and began purchasing here. My experience dealing with these pharmacists has been miserable ever since the very first phone call. The first time I called was right after I moved to Dallas from Fort Worth. When the pharmacist picked up she told me "I've told you before you can't transfer that". No apology when I told her this is my first call to this location.

Once my doctor began sending my prescription to this location it did not get any better. The location on Henderson in fort Worth used to update me if there were issues filling a prescription, insurance or otherwise. The way this branch deals with issues is by removing the script from your view in the Walgreens app, no phone call, no text message. The first time there was a complication filling my prescription I called my doctor wondering why my medication hadn't been sent. The physician's assistant told me everything had been completed on their end. I call this branch, and they let me know that I need prior authorization, and I need to let my doctor know. Thank you for the heads up Beckley avenue Walgreens, and thank you for going the extra mile.

At the time of writing this I've had a Google account for over 7 years. The lack of customer service, respect, and professionalism I witnessed here drove me to write my first customer review in those seven years.

Trust me do...

I called this location to get my prescription filled in preparation for my surgery tomorrow. Upon arrival I noticed there were 2 signs. One saying "Express Pickup" the other saying "Drop off". Being I needed to drop off a script to have filled I went to the "Drop off" line. I was immediately told "we only have one line". So I moved over to the other line. There were 2 people in front of me. The first lady was wrapping up her transaction. The madness comes into play with the next lady in line. She was picking up medication she had previously dropped off. They had no record of her drop off. They asked her many questions to figure out the problem... When did you drop off the script, who is your doctor, when was you doctor visit, what is the names of your meds.... She could not answer ANY of the questions. The worker continued to indulge this lady and the line got longer and longer. The worker even sought out help from her other co-workers, no solution to the problem. She continued looking dumbfounded at the computer. No one ever came to assist her with the long growing line of agitated customers. After 12 mins I left. Horrible...

Reseñas en inglés y español.... I was definitely caught off guard with having to get a employees attention to put a pass code for the restroom. I understand the reason could be theft, but there is a security camera right as soon as you enter the small hall way (shows you inhumanity to people). The men's bathroom standing stall overflowed, and I wasn't ready i dont think thats ever happened to me, and got my shoes wet🤮, and the bathroom trash can was freaking filty I would never touch that with my hands to throw trash away (the ironic part was there was a Covid-19 Sticker by Walgreens Pharmacy on it, won't be getting my meds here). Mask arent required if your fully vaccinated, announced over the intercom, please let me know how your store knows who's vaccinated. That would violate Hippa Laws, and possible lawsuit. So I am gonna stick with Masks are not required here even if recommended. The isles were clean, and no temperature checks. Handicapped parking available, and customer parking available to in-store pickups. They had protective barriers at register. This is the first Walgreens in Dallas I seen with Freezers showing on glass screens with the actual products behind those doors, Kudos👍! Not sure if I'll be returning. But everyone deserves second chances hopefully you get it together Walgreens.

Definitivamente me tomó por sorpresa tener que llamar la atención de un empleado para poner un código de acceso para el baño. Entiendo que la razón podría ser un robo, pero hay una cámara de seguridad en cuanto entras en el pequeño pasillo (te muestra inhumanidad con la gente). El baño de hombres se desbordó, y no estaba lista, no creo que eso me haya pasado nunca, y me mojé los zapatos🤮, y el bote de basura del baño estaba jodidamente sucio.Nunca tocaría eso con mis manos para tirar la basura ( la parte irónica era que había una pegatina Covid-19 de Walgreens Pharmacy, no recibiré mis medicamentos aquí). No se requieren mascarillas si está completamente vacunado, anunciado por el intercomunicador, por favor avíseme cómo su tienda sabe quién está vacunado. Eso violaría las leyes hippa y una posible demanda. Así que me quedaré con las máscaras que no se requieren aquí, incluso si se recomiendan. Las islas estaban limpias y no había controles de temperatura. Estacionamiento para discapacitados disponible y estacionamiento para clientes disponible para recogidas en la tienda. Tenían barreras protectoras en el registro. Este es el primer Walgreens en Dallas que veo con congeladores que se muestran en pantallas de vidrio con los productos reales detrás de esas puertas, ¡Felicitaciones! No estoy seguro de si volveré. Pero todos merecen segundas oportunidades, ojalá lo...