Pandora Jewelry — Local services in Danbury

This store is beyond disorganized. About a month ago I went into the store to get my ring cleaned I got for Christmas. Normaly they ask your information for the cleaning and they did not. ( later in the paragraph you will see why this is important) after about a week and a half after the cleaning the gem in my new ring fell out. My fiancé bought it a week before Christmas. I brought it into the store today and they told me they had no information on the ring being purchased and that they ALWAYS do it when purchasing from them. My fiancé explain that due to COVID the line was over an hour wait so they must have been rushing and did not put his information into the system. Their policy is to get your information for purchasing AND cleanings. So you mean to tell me every employee is following this then why a month ago when I came to get my cleaning no one asked for my information. It seems to me that the employees are not following the policy and are rushing to get people out the door and others in quicker. For Pandora to think I’m getting one on them by simply just asking them to replace the gem. Clearly not every employee is following the policy and my fiancé being a first time buyer there had no idea. Instead of it falling on Pandora, now it falls on me because the store did not do their job. A ring that’s 6 months old my first ring from my new son and my fiancé is now trash. I can’t wear it without the stone because it will cut someone. I am devastated this memory is ruined and I can no longer wear it due to Pandora not caring about taking care of the customer in front of you and property putting in the information just in case this happens. We have torn our whole house apart for a receipt that’s 6 months old. Won’t be doing business with them anymore and people be aware that they are doing this to people and carelessly not putting in information for every customer...

First and foremost I give this company a lot of my money. I placed an order for my mom since Mother’s Day is this weekend. The order was for pickup. I waited a couple of hours and still haven’t received an email saying it’s ready to pickup. It’s legit one necklace. I show up to the store and the lady asked me if it was ready for pickup through email. I said it’s been hours and I would like it now. Then she told me to give her twenty minutes. Twenty minutes passed by and I show up to the store. They had the audacity to only give me the necklace in a little plastic bag, not even in a pandora bag with the item in a box. Hello it’s for my mom and it’s a freaking gift!!! Talk about the audacity. I had to ask for a box and she said and I quote “ Usually the box has a cost but I’ll give it to you for free”. Once again the audacity, giving me the box is the least you could do. Normally when you purchase an item, they give you a box for your item and a bag with tissue paper. They were legit doing it for the other people in the store but not for me which is insane. I do love the company pandora itself but this store just ain’t it. I’m not happy at all. I’m giving this store two stars cause I love the necklace but the service deserves one star. The pandora in Yonkers gives better service. Next time I get a gift or something special for myself, I’m going to your competition down stairs or the pandora in...

I can honestly say this pandora is a bunch of morons. Not only did I wait 45 plus minutes to make an exchange - the employees do not even know what they are selling - i was old at this location that pandora does not make half sizes therefore I purchased a size up, when online and at any other location 7.5 ring sizes do exist!! I was then told that I could get the rings shipped to the store - which after waiting in that line I declined the offer because I wasn't going to waste my time there - asked them for a refund and the guy looked at me like I was speaking another language. I can say I will no longer be a customer at this location because of the distasteful...