Walgreens — Local services in Daphne

Customer service in the pharmacy at this particular Walgreens has really gone down hill. The pharmacy technician was less than helpful and made it obvious that she was not in the mood to help customers or focus on them when serving them. While they dress up in scrubs they are not licensed or trained pharmacists, nor entitled to behave as if they are better than the people on the customer side of the counter. While this particular visit was marked only by poor service and a terrible attitude, my last visit included a medication compatibility question left unanswered as the technician (Again NOT a pharmacist or MD, just playing dress up in scrubs) couldn’t be bothered to get or ask the pharmacist and just shrugged her shoulders. That from one wearing “Trainer” not trainee - on her name badge.

Continuation from my earlier visit today left on the previous survey… Went back in to get my 5 new to me prescriptions. Pharmacy technician was more helpful vs the terrrrrible experience earlier today. So I was handed 5 new to me medications - meaning I have never taken these before - without even an offer or suggestion for a consult with the pharmacist (The real person with a license and not a tech dressed in scrubs). I asked for one anyway and even the pharmacist acted annoyed to have to come speak to me. Now… Last time I checked we have 5 rights in medication - Right patient, right medication, right dose, right route, right time… Part of this is to protect the patient from possible medication reactions and interaction between medications….

So when did protecting the safety of patients become a secondary concern for Walgreens? In this case assuming the average patient will be able to read and fully understand the medication pamphlet and assess that to any other OTC medications or scripted meds they might be taking seems to be...

I get my prescriptions here bc my insurance makes me. It’s the only place locally. But I have issues with this pharmacy every single month. I take two meds, just two. And they cannot get them right. It’s thyroid medicine. I get a new prescription, for both, every year when I go to my doctor. And every month there is an issue filling at this pharmacy. I go to my doctor every September and this month, they say I am out of refills. What , no yall are just idiots. Then to get a 3 month supply, so I can go longer without dealing with them. Oh, that’s impossible. Last month, they gave me 22 pills, just a partial refill. Like, seriously. My script is for monthly refills, for 12 months. Then getting both my meds to be filled at the same time, yeah that’s really asking too much. Ridiculous. Beyond over it. And pray that I can change with new insurance at the beginning of the year. No two workers in the pharmacy...

I've been going to this drug store for 20 years. In the last 5 they have become completely incompetent. Whoever is in charge of the pharmacy is cutting corners. Almost every time I have ordered a prescription to this pharmacy it is not ready, then when it is not ready they push me to take a different medication. Then when my prescription is finally ready, it is only 1/3 of the quantity that was supposed to be ordered, and they tell me they dont order that quantity??? Y'all make me wait a week for life-saving medication and tell me you dont order medications you've been giving me for 20 years?? This place has been horrible lately and has truly been screwing with my life. People needs these medications to live and these pharmacists think they can do whatever they want. There needs to be an investigation...