Geek Squad — Local services in Daytona Beach

Terrible service and experience. Needed a battery change in an iPhone so I dropped it off knowing it was an authorized service center. They charged the money and took the phone. After a few days of calling and asking I learned that the repair was failed, they indeed changed the battery, but they also replaced the screen for some reason (which did not pass their own diagnostic test and was indicated on my phone to be not Apple serviced), the face ID stopped working, and the overall release diagnostic test was failed. Then I was told that I have to pick up the phone and take care of that on my own with Apple. Zero help from Geek Squad on their part. Lack of customer service and support. I had to coordinate everything with Apple on my own and have wasted a lot of time doing that trying to explain the situation that they also said was unacceptable. When I went to pick up the phone, the release document did not even indicate the issues with service. The staff did not accept the idea that the phone was broken after the repair and kept telling me that I got a new screen out of it so that’s good for me. The fact that face ID was not working was not really in their interest. They just insisted on me signing the document. In addition, they said they are not responsible for the damage to the device and will not refund the money I paid for service. I will not use their services ever again and encourage everyone else on doing the same thing, as if any problem arises you will be left...

I took my older HP Envy laptop to get for an SSD upgrade, and they were very informative. They called me back next day, for pickup. Computer was working fast but then had an issue with not being able to power on. I went in and explained my issue and frustration due to necessity of having this working asap. Dave manager heard my concern and they tried everything they could but computer was not fixable. Because I have the best Buy Membership Plan they were nice enough to give me a newer HP Envy and transfer all data on to new computer. I am beyond happy and super appreciative of their response and professionalism. I would highly recommend to get thes Best Buy Membership Plan and use the geek squad. I...

Well it all started with a simple cell phone warranty exchange. Then after dozens of trips from my home to the store,all detailed and instructed by the customer support and bridge department..........the outcome was spending 3 days in jail on charges of tresspassing for simply following instructions from geek squad to go to the store and pick up my refund on a returned and damaged item. Now I have been instructed to wait for a call from best buy in regards to a resolution and it's been weeks now with no such call from the store. This has put a huge burden on me along with other family members including my pregnant wife. Expecially when the store manager had...