Apple Legacy Place — Local services in Dedham

Worst service, the manager, Augustin, is dishonest and doesn't live up to Apple's policies. I had purchased a new Mac Book Pro in Nashville, and was told that I had two weeks to turn in my old 15" Mac Book for $500 if I returned it within two weeks. I brought it to this store in Dedham (left Nashville for summer home in MA), and Augustin told me it was worth nothing, and he refused to honor what I had been promised by the Nashville Apple store. He also lied by saying that it had zero value yesterday even though I had been quoted $500 two weeks prior when I had brought it to the Nashville store. (I had to force the issue to even get Augustin to bother to come out to talk to me). I phoned the Nashville store today, and they were very pleasant and asked me if everything still functioned and if I had the cord which I do. They said that today it should have a trade in with the cord of $545. I also just got off the phone with Apple Care, and they are sending me a box to return it to them. They also quoted me a price of $545. I had told both of them that 4 of the keys were worn, but still functioned, and they said it wasn't a problem. Augustin told me I would need to get these fixed before turning it in, and that it wouldn't be worth it for me (implying the cost to replace the little plastic tabs would cost over $500). I would never make a purchase at the Dedham store, as their manager is dishonest, and doesn't live up to Apple's commitments. He told me that Apple sells the computer to a third party, and the price fluctuates every day, and while someone told me my computer was worth $545 and I had two weeks to return it, it was worth zero yesterday. I suggest trying the Braintree or the store in...

I purchased an iPad Air in November 2021 that had a damaged camera. I brought it back to the store to do an even exchange. Somehow, I ended up owing $54….Eddie explained to me that AppleCare is registered to each device by serial # and that I was going to be refunded for my original Apple Care purchase and recharged that day for AppleCare for my new iPAD. When I asked why the AppleCare was now $54 instead of the original price of $69, he told me it was because he gave me the education discount on the Apple Care. Fast forward, THREE months later and I still have not received my refunded $69. At first I went to the store and was told I needed to call AppleCare….Every time I called they gave me a different answer, including that I needed to wait over 30 days for the refund to go through. Hours and several phone calls later I am transferred to a manager who figures out what the issue is. When Eddie completed the exchange, he did not include the original educational discount on the iPAD (equal to $54) and my Apple Care had never been “refunded”—just transferred to my new device. This literally took over 3 months to figure out. Basically, the worker at this store had no idea what he was talking about, and instead of trying to resolve the issue he made up some reason/excuse as to why the even exchange was costing me more money. Clearly the employees need more training! I finally was able to go back to the store and get a proper refund, but I had to jump through a lot of hoops to obtain it. The workers here are awful and I would avoid this store at...

I’ve been here a few times for battery and screen replacements and for the most part have had a decent experience but the last visit left me disgusted. My daughter has a perfectly good 6S that she is happy with. She comes downstairs in a panic that her phone didn’t charge overnight and now it shut off and the dead battery symbol keeps showing on the display so I make an appointment and bring in the phone. After running a few ‘tests’ they tell me the logic board is dead and there is nothing they can do. Even though the screen keeps lighting up to show a dead battery I’m supposed to accept that the phone is ‘completely dead’ and they won’t take a further look at it. I’m then told that because it’s only a 6S, it’s old and it’s time for a new phone. I leave there practically sick to my stomach and head to the local battery plus bulb store. They diagnose a bad charge port and the phone is back up and working in less than 5 minutes. Here is the kicker, the last time the phone was worked on was in this Dedham Apple location to have the screen replaced. When the phone was opened up in front of me at the battery store, internal screws holding things down were missing. Upon further inspection, the screws were found actually embedded in glue that was used during the last repair. It seems liked they were tossed back in there during reassembly and luckily they stuck to the glue and prevented any other damage...