Nordstrom Rack — Local services in Deerfield Township

Store us nice and clean. Great selection but the Associates on the sales floor are horrible. JILL Specifically does NOT represent the brand well at all. As soon as my friend and I walked in she came hovered around fixtures pretending to work but checked to see if I was stealing. Moving forward I walked down the aisle continuing to shop she looked at me dead in my eye no greeting “are you finding everything ok” NOTHING! Then my friend tried on something in the fitting room not a greeting or anything walking out behind us was another customer she greeted her “did everything without for you”? My friend and I were very offended, is was very rude and disrespectful. She clearly profiled us and it was very hurtful. I did speak with the MOD and cashier who checked me out at the bay. He wasn’t too phased either to be honest. As a former Nordstrom Employee (Full line and Rack) that is not what Nordstrom stands for at all! I know for a fact training is thorough and customer service is top priority! And if I do return to this location the next time I will make it known that it absolutely needs to be a coaching moment. Unacceptable. For this to be a brand new store is...

The store is nice, and some of the deals are good. Lots of name-brand items at a lower price point. I did not enjoy being followed. I turned around several times to see the same male and one female employee pretending to do their job and following me. They only back off once they realize I was with my grandma. Put a real damper on my birthday outing, we did end up purchasing a pair of shoes for my birthday at a nice discount. The worker at the cashier register was very friendly. Instead of profiling me, they should have been trying to stop the groups of white people from stealing. The alarm was going off every 15 minutes.

I won't be back just because the profiling made me feel unsafe, but I will prob check out the deals online. It's hard to beat the deals they have. Hopefully, management will work out the kinks and offer some diversity training...

I had a great experience shopping at the Nordstrom Rack in Deerfield. The store was clean, well-organized, and easy to navigate, which made browsing really enjoyable. They had a great selection of name-brand items at discounted prices — especially in the clothing and shoe sections. I was able to find a few great deals that felt like real steals!

The staff was friendly and helpful without being pushy. One associate helped me find the right size quickly and even offered to check the back for more options. That kind of service really stands out these days.

I’ll definitely be returning — whether I’m shopping for something specific or just looking to treat myself. Highly recommend this location for anyone who enjoys good deals without...