Ashley Store — Local services in Delta Charter Township

STRONG CHEMICAL SMELL IN WOOD FURN EDIT: MY Furniture was delivered a week before they said it was due, on a Saturday. The delivery men showed and were nice and polite. They brought my new dresser in, which was still in the box. Flipped it on its side and slid it over my 1954 Red Oak floor. A nice, long, very noticeable scratch in the wood floor. Mind you, the floor was in great condition. My nightstand was also cracked and I got sidetracked with that. Plus, they were the delivery guys. What were they going to do about the floor? I was going to need to address floor issue with management. The dresser and nightstand had a strong odor... a chemical smell. First night, warm night and windows are open. I woke up with a slight headache. Second and third nights I awoke with a sore throat and a severe headache. The CHEMICAL SMELL in my house is horrible. The second nightstand was delivered very quickly - within three days on a Tuesday. The same delivery driver arrived. I asked him about delivering the dresser and tipping it over? He said, yes. I explained what happened and showed him the three foot long scratch in my wood floor. He took photos and said he would talk with his manager. I called on Thursday and asked to speak with the manager. The manager was not in. I now have two nightstand and a dresser in the house. My house smells SO BAD! The chemical smell is strong and I have a constant headache. Thankfully, it is warm and the windows are open, but what is going to happen in a week or two and it is cold and I have to shut the windows?

I went in on Friday and the manager was not available. I called back later and was told he was working with several customers. I went to Menards and spent $175 for a room purifier. After looking on the internet it appears this is a common problem with Ashley Furniture--strong chemical smell. I had to pull my clothing out of the dresser. My clothing, which was only in the dresser for a couple of days, absorbed the chemical smell. I am NOT SURE what Ashley Furniture is applying to their furniture, but I am pretty sure it is toxic, carcinogenic and cheap! I've purchased new furniture before and have NEVER had issues like this!!

SO DISAPPOINTED WITH THIS FURNITURE... I have three chemical bombs in my house. I never have headaches and the last six days have been miserable for me. I have the nightstands outside in the garage because they smell so bad. If I could drag the dresser outside, I would. I will attempt to meet with the manager once again. Everyone was so nice in the beginning. And now, nothing. Just disappointed. Pretty sure if I dragged a nightstand in to small claims court and the Judge or Magistrate were to smell it I'd win my case. Went in for a dresser and was met by the sales rep, Ozzie. Ozzie was very polite and asked what I was looking and showed me the dresser's and allowed me to shop. Ozzie checked back every 10 min or so to see if I had any questions. When I was ready to check out Ozzie explained everything and gave me Ashley's 'best price.' I was more than satisfied with the quote and they rang it up. The lady who helped ring me up was extremely helpful, as well. I went home and started looking at online stores and found my dresser just a a bit cheaper. I came back and showed Ozzie the prices I had found online. Ozzie was sorry, he thought he had given me the best Ashley deal. He went and got his store manager. The store manager, Mr. Ewad, was more than helpful. He explained the other stores pricing strategy, but in the end, AND WITHOUT complaint, gave me a further price reduction... and free delivery. I wasn't really sure what to expect with the price match (online) and all but I was very impressed and happy with the way I was treated. It was a very low pressure, quick sale. The store had a decent selection and the prices seemed fair; although, I haven't been furniture shopping for some time. The store was clean and the rest of the sales staff were very friendly. *STRONG CHEMICAL SMELL FROM...

Store staff: 4/5 Delivery team: 0/5

I was greeted by a salesperson when I entered the store, and she helped me find a mattress and box spring that I loved. I was waiting on my new card to come in the mail, so I didn’t make my purchase right then. I called later and ordered over the phone with the information that the salesperson had written down for me about the products.

Unfortunately, I wasn’t told that ordering over the phone would delay delivery. I called on a Wednesday or Thursday, and they said they couldn’t deliver until the following Tuesday because they had to make sure the charge went through. This didn’t work for me because I was sleeping on a cot at the time, and I had expected quicker delivery times, what with the $1,100 price tag. I was also disappointed that I hadn’t been told that I could have paid in person to speed up the process. That would have been no problem for me to do, but they had encouraged me to order over the phone instead of coming in after work right before they closed. It seemed they didn’t want to stay late for me. I really wish they had told me the full story and then given me the choice to come in or order over the phone, instead of pushing for the phone order.

My salesperson and the manager tried very hard to get me delivery earlier than the Tuesday quoted, but it ended up not even being delivered on Tuesday. The delivery team kept scheduling delivery for times that I had already told them I would be at work and unable to take delivery. I had to call and/or text multiple people many times to cancel and change delivery times. It was pretty stressful. The manager would say one thing, then someone from the delivery team would confirm it. Then I’d get a text from the delivery team giving a completely different time, and it was always a time when I had already said I wasn’t going to be able to be home. I grew increasingly frustrated with the situation and eventually cancelled my order by telling my salesperson.

My salesperson did not tell me that I had to cancel my order in person until several days later, when I asked her when I could expect the charge to be reversed on my card. I am disappointed that I was not told this sooner. So I went into the store, and the staff was very nice. They apologized for my experience and tried to make the cancellation process easy. However, I did have to stand there for about 20 minutes while they figured things out. It should have been pretty straightforward, but there were issues with finding the right people to sign, and also with printing the thing I was meant to sign.

All in all, this was a huge hassle that was all for nothing. I ended up buying a hybrid mattress in a box from Amazon, and it arrived the very next day. Why didn’t I do that first? It’s a fine mattress, and I didn’t have to deal with any garbage. Ashley needs to change their delivery provider. Their current delivery team is...

Angela was so very helpful! We found a living room set we love and the whole process went smoothly!

That was the purchasing process…. This is after….. Ordered a couch with chaise, ottoman, and chair. Couch gets delivered with the wrong color chaise. Sounds like the chair was lost somewhere and I was told that I need to call the store and have them reorder it, and it’s already been 4 weeks. Another 3 weeks later, I call the store and they have the chair ready for pick up. But delivery isn’t included because they only deliver one time! The day the couch was delivered it was an all day affair!! Now dealing with this!! The manager said he’d make it right and we could stop into the store. Went in and he gave us a $200 credit. Well, ok, we spent $2,200, only got $225 in discounts to begin with, plus paid for delivery. But I’m trying to be nice! Pick out an accent table for $249 and rug $239. Purchased both off the floor. Get home and look online, the rug is on sale for $180 and the table for $110 not assembled. But we bought it off the floor, so the price should be the same as online!!!! So really, no, we did not get a $200 credit. I just called to find out when our chair is getting delivered and the person tells me they are waiting for the ottoman and table and rug!! What the heck!? We have those!!! That’s when she told he that delivery is only one time! Are you kidding me!! No manager is working right now because it’s 6:15pm! Again, it’s retail, are you kidding me!!! And now here I am, BBB reviews, Google reviews, Bing Reviews. Wish I would have read these reviews before shopping there. I will make sure others do!!! No way someone spending over $2200 should get this kind of run around for 7 weeks!!! Or spend any money!!! We didn’t ask for any discounts, didn’t haggle, didn’t even...