AT&T Store — Local services in Delta Charter Township

So to keep this simple and to the point. When you call this store, before you ask any questions, INSTRUCT the "service/sales" person to listen carefully. In an attempt to merely inquire if a replacement battery for my phone could be purchased there...at the same store I have used for several years...the same store that sold me the phone I am looking to replace the battery on...I TELL the sales person "I need to see if a battery is available through your store and inquire on a price". The sales person asks me "what kind of phone do you have?" and I inform him "I have a Motorola Atrix". NOW..before I can finish my statement, he is TELLING ME that "That phone is sealed, you can't replace the battery on that". Then begins to run off on his next 'what you'll need to do' spiel. So returning the favor of interrupting, I let this person know that this phone IS NOT SEALED, that he doesn't know what he's talking about and then he tried to start up again with what I had to do. When I interrupted him again, he finally asked an intelligent question, "Do you have the 'first' Atrix?". So when I told him that I was trying to explain that to him from the very beginning, he finally listened to me as I gave him the model number of the phone. I am told that AT&T no longer sell that phone, so they no longer carry...

I could write a Book on what has gone wrong in the AT&T system and my account over the last few years. I just want to be a "Happy Customer". Not sure why they can't deliver a Houses Phone, PC service and 2 cell phones on one account so I can make one payment to them. Now I switched to Verizon for a week. They didn't have the same discount offered that AT&T had, so it was more than I wanted to pay. Now I'm back with AT&T and they can't give me the cell phones I want, do to some technoproblemo...they have. It has been days and I still do not have my cell phones we want. I wish there were a better service at a better or equal price but that is not a possibility. Where is this all going if it is not possible for a technology/communications company to do any better than this. I deserve an explanation and something to account for my time and...

Went in on Saturday, waited outside for someone to let me in because they lock the doors now, after 5 minutes of standing there, i went back to my car to call them, where they told me all i had to do was stand outside the door with my ID - I informed the rude worker that I had been standing there and due to my disability, I couldn't stand any longer. Went through the process again, was let in, and she locked the door after I got in.

Why are they locking people in?! Does COVID not have a valid photo ID so everyone is safe this way? This makes no sense to me.

Then, to top it off, they didn't set up my pickup order correctly, so after struggling for 5 days, I was told I have to PHYSICALLY go to a store to get a pin code set up. I do NOT want to be locked in a...