GameStop — Local services in Delta Charter Township

I have shopped at this location since I was 15, this location used to be amazing and had some of the most friendliest people working there that were always fantastic to chat with. In the past few years that has all changed their new workers have not a care in the world to provide good customer service. They are always in a bad mood, complaining, and when you are the only person in the store they can’t put down the phone to help you out which is hilarious because they hardly ever pick up if you try to call them. Today when they actually did answer the lady’s first words were oh my god, hello?? I immediately hung up and didn’t bother talking to her. These folks are not worth your time or money, it is a depressing location that I used to really enjoy shopping at. It’s sad to see what was a very pleasant and convenient GameStop location go down hill! If I had the choice this store would get 0 stars as to the 5 I would’ve given...

Fantastic customer service. I had to return and exchange a product I had purchased at this location. The Team Leader, Ryan, had called me to let me know as soon as my product was there and I was lucky enough to have him assist me in store as well. He really took his time to help me better understand how to utilize my device to its fullest capabilities, as well as how to best insure it. Also, he helped me sign up for a pro membership and I’m excited to get all the perks of this membership, so I can get more games for my family at a better price. I didn’t feel pressured into extra sales, but certainly left spending more than I intended. I think it was a good investment. I have so much to learn, as my first gaming device was the OG Atari. This Mom really needed some guidance and advice and they didn’t make me feel stupid for not knowing. I can see why Ryan is a team leader. He...

Terrible customer service. I was doing a trade in and the dude that was helping me was very rude. Told me he couldn’t take my ps4 because I didn’t have a controller for it. but the other person working interrupts and says that they can take it, it just won’t be as much money. So I go get a controller from home and go back and he says “I can’t take this. The hdmi cord is bent” so I go buy a new one and go back and he’s helping someone else so I’m waiting and the computers froze and he kindly told the person he was helping that the computers froze so if he would like he could go to a different location and then comes over to me and said “if you’re here for the trade in I can’t do it. You need to go somewhere else because I need to restart my computers” in a...