Papa Johns Pizza — Restaurant in Denison

Unfortunately I have to give them a 2. I've never scored one that low. I ordered on line. 20 minutes later went to pick it up and it wasn't even started. Was told they would start it right away but came back 30 minutes later and they STILL hadn't started ally order (why would you make 3 of 5 pizzas for an order and not the whole thing). I understand they were busy, but they had a new person on the register during the peak time and it slowed things down tremendously. While I was there 2 people turned around and left without ordering, 1 brought back the pizza because it was wrong, and a customer called to complain about cold pizza delivered. I didn't give them a 1 star because my order was right and was warm when I made it home. Management needs to work on...

I left an earlier negative review and I am pleased to say that I am going to change that review. After receiving a few orders completely incorrect or poor quality, I shared my grievance. Within about two weeks, the Manager of the Papa John's in Denison called me personally to apologize. He explained they were working hard on staff retraining and new hires, and he credited my account with a free large pizza. He was so sincere, that I placed a big order last week. The pizzas, cheesy bread and desserts were PERFECTION. The delivery was on time and friendly. Thank you for listening to your customers (I will start ordering from you regularly again). Thanks for the great 'customer service come back'. You made us feel like valued...

Aug 16, 2024 ordered 2 pizzas on Papa johns site for delivery $31.39. I watched tracking. When it was picked up, status immediately changed to delivered. I called and was told they used door dash as they had no driver that night, and he or she stole my food. Asked for redelivery or refund, a girl named Jessica or Jennifer claimed to be a regional manager, said it would take 30 days to see a credit on my cc. As of February 2025, still no refund or credit received. Additionally, I was told that I'm red flagged from ever ordering from there again. I wish corporate would come fix that place....