Pandora — Local services in Denver

I came in there trying to purchase a charm and as I was shopping I thought of cleaning my bracelets. When I asked the worker to clean it one of them grabbed it with attitude and said she will take care of it. She comes out after 2 min and says it was done. I look at my bracelets and it was all yellow. Initially my bracelets and charms were clear silver and when she came out with it the whole thing was yellow and ruined. I was very upset due to the fact that my two bracelets were worth 2500$ and she just ruined it. As I tell her it looks yellow she just looks at me and says “well there is nothing I can do”. Another worker came to talk to me and tried to help so she send my brackets back so they can clean them again. AGAIN THEY LOOKED WORSE. This time a guy comes out with it saying he was the manager. As I was kindly telling him my situation and how it was not fair that the other worker ruined my bracelets he simply replied with “ Well I can’t help you with it that’s how it was”. VERY DISAPPOINTED AND DISRESPECTFUL COMIMG FROM A MANAGER that’s clearly not trained on how to deal with costumers. As another worker looks at my bracelet she says “the color looks warmer but not yellow” like how stupid it is to say that when initially my bracelets and charms were perfectly silver and not yellow. Definitely ruined my bracelets and did nothing to try to help me. Very disappointed in the way they handle costumer especially with the manager so called Ken. After three times of putting my bracelets with the charms to the solution to wash I still left with them looking yellow cuz the manager and the workers refused to do their job correctly. They could of simply washed all my charms and rub them separately so they can go back to at least the stage I had them they made them worse instead and didn’t even apologize and were RUDE. Do not ruin your bracelets like mine at this place. I left with my bracelets feeling wet because they didn’t even rub the solution off and disappointment from my bracelets...

As someone who has worked in retail for over a year now I would never treat someone how I was treated in this store I ordered 300+ worth of braclets and charms on the website for pick up in store around 5pm then I waited 1 1/2 and called the store 10+ with no awnser or option to leave a voicemail so I called another pandora store in the area(park meadows) and they told me that there phones were off because they were really busy (I forgot to mention that I went in to the store at noon and tryed on the braclet to know what size I was and I was in the store for around 5 minutes by myself before anyone came out of the back room to help me master I realized that there were 5 employees standing back there doing who knows what)The employee at the park meadows mall told me that it’s probably ready and just to go there before close to pick it up.So I go there and tell the employee that I have a pickup order and explain the situation and she’s says “well it’s not ready”then looks up my order and starts getting everything I ordered aggressively without saying anything to me then starts putting them on the braclet and is just looking really annoyed at me the entire time.Then she checks my ID and I leave sad that this happy moment of getting my Highschool graduation present has been ruined beacauce someone couldn’t be nice to me for 5 minutes after I spent 300+ dollars of my hard...

So I went into Pandora to try to get some earrings for my mom because I know she wanted some earrings. And the lady at the register looks at me when it was my turn in the front and asks what I needed help with. I tell her I was looking for earrings and then the lady behind me is like I need your help actually and I was standing there and the lady at the register just walked away from me to help the other lady. And then I’m like staring at her waiting to see if she was going to come back to help me get the earrings my mother wanted.She looks at me and says “The earring are over there” pointing in the opposite direction. And I was like thank you and I left. I don’t know if it was classist and believed I wasn’t going to buy enough to make it worth her time but it was an awful experience and HIGHLY CAUTION PEOPLE FROM GOING TO...