The 1916 Company (Hyde Park) — Local services in Denver

The only way I can write a 10 star review is by writing a second five star review. Life circumstances happened and I had to decide to hit the pause button on my Rolex purchase and opted for an Omega timepiece. I let Carlos Ibañez (Rolex specialist) know about my decision since he has been so great at walking me through the process and at communicating with me every step of the way. Carlos couldn’t have been more understanding and gracious, and told me to stop by and see him before heading to Omega so he could introduce me to someone that could take care of me there.

We walked over to Omega, where Carlos introduced me to Sharla Jackson. WOW, impressed again. Even though I already had my mind set on a specific Seamaster Aqua Terra model, Sharla showed me other options to help me be sure of my decision. This was, after all, my first luxury watch purchase.

The purchase process with Sharla was seamless and I enjoyed every moment of it. I was given a good deal and ended up getting the steel bracelet variant and ordering a rubber strap as well. Without question, this is now my watch home.

Thanks again!

JP Garduño

• REVIEW UPDATE 1/19/2022 *

I wrote this review when I bought my first OMEGA in May. In October I got the Seamaster Professional 300 with a stunning white dial. Once again, Sharla Jackson was incredibly helpful and patient.

And then in November I was lucky to be in a position where I could buy a Rolex. I stopped by to say hi to Carlos Ibañez and he had just received some display only models. I had not considered a 36 mm watch and that all changed when I tried on the Explorer reference 124270. I instantly fell in love with the symmetry of the no date dial, the amazing legibility, the way it felt on my wrist, and its understated nature.

A few days later I emailed Carlos and told him I was ready, to which he replied that it might take up to about six months; the Rolex demand is no joke, it is real and patience is a must.

To my surprise, I got an email from Carlos about a month later saying that one would become available and I just had to confirm that I wanted it. After careful consideration and deep reflection for an entire 1/1000 of a second I said YES! ABSOLUTELY!

I am in absolute awe of the perfection of my new timepiece (my OMEGAs are a bit jealous at the moment, but I am sure they understand).

Finally, my dream of owning a Rolex has come true. Thank you Carlos, thank you Sharla, and thank you Hyde Park for being so welcoming to a newbie in the luxury watch world.

Now please file a restraining order against me and don’t let me near the store!

Sincerely,

JP Garduño, a very satisfied and...

Don't bother even trying. Have been inquiring about a Rolex going on a year (and I get these watches are very popular at the moment) that I wanted to buy as a retirement/birthday gift for a family member. Got called back by a completely disinterested salesperson, presumably because there's nothing to sell, who more or less told me nothing is going to be possible and not to bother. Tried to get in touch for this watch since last April, and now running on a year of absolutely nothing. They are VERY clearly on the "you must be a VIP dropping 6-figures+ at our store to be considered for a watch" program. Truly and completely gone are the days of looking for a Rolex as something to represent the ultimate gift, a lifetime achievement, or something important, where one of regular means could save up for and buy a lifetime piece. These watches are now elite status symbols flipped immediately for a profit by those fortunate enough to get one at retail price, and the only way to do that is to "coincidentally" drop absurd amounts of money on other jewelry at any Rolex AD.

Being a Rolex AD right now has to be akin to having a license to print money, and the salespeople here unfortunately have no interest or consideration for those not immediately able to take out the checkbook for half the non-Rolex inventory. But I'm sure Hyde Park is making money hand over fist on Rolex, so they don't need to care -- which sucks to be on the receiving end, even though I get it from the business standpoint.

EDIT/UPDATE: I spoke with Amy, the store manager, and she was kind and mostly understanding to the frustration. It does say good things about any business that kindness in the wake of an upset customer is upheld.

The issue with Rolex is in many ways nobody's fault but the entire onus of fault gets put on the AD. I sympathize with this. Unfortunately, I cannot update the review to a significantly higher rating because: (1) she said the instance of the employee saying that essentially nothing is available and would never be available didn't sound like her people- sadly, it was indeed. And (2) while not outright, it was confirmed that those who spend the most will (usually) get the most preferential treatment. Again, not happy about, but understand.

It was nice that a Rolex AD manager actually did seem empathetic and kind, so I'd love to someday support Hyde Park and buy a watch from them -- but I think we of anybody who likes Rolex all know the chances of...

We were sorely disappointed with the service we received at Hyde Park. When we walked in, we were not greeted for a while despite multiple sales reps being available (there were more sales reps than customers in the store). One was texting on his phone and the other few didn’t acknowledge us. Ten minutes later, we were helped and the person helping us was rather cold and seemed skeptical of our request to resize a family heirloom engagement ring and wedding band. We didn’t get a welcoming vibe at all, and it didn’t make us feel comfortable entrusting our heirloom rings with them. He took our rings out of the box, put them in the palm of his hand and said he needed to consult with the jewelers upstairs. Before giving us a chance to ask any questions, he walked away with our rings and just left us waiting. The consultation with the jeweler is not that unusual I recognize, but again, the way it was handled was odd and didn’t make us feel great. When he got back he said that they recommended a complete resetting of our ring and claimed that there was potentially some poor work done with the ring before by a previous jeweler that might need to be redone. He then proceeded to write us up a quote on a sticky note with other information on there that was crossed out (see image) and no total. Never once asking our names or taking down information to follow up. The whole thing was so unprofessional. We couldn't get out of there fast enough and were certain we did not want to use them for work on such an important and high-value piece. We ended up going to FastFix (2 minute walk away), which had also been recommended. The experience was night and day! FastFix staff greeted us immediately and offered the kindness and warmth we look for in customer service. They created an actual quote for us that was emailed to us for record, didn’t try to upsell us, and walked us through the work that would be needed. They were transparent about what things should be fixed now and what things could wait a few years. They also ensured that they would check the condition of the ring whenever we wanted to bring it in for more timely information on the urgency for updates. We felt so much more comfortable there! Stay away from Hyde Park and take your business to another shop that will treat you with respect and isn’t going to try to upsell you - especially for something...