Belle Palace Nails and Spa Deptford Township — Local services in Deptford Township

So originally my rating was five stars and I had included all of the photos below because I've been going to this particular location for 4 years and with one particular tech for three years. I have always celebrated their work. As you can see, posting 45 pictures is excessive and I've even shared their work on my own personal social media because I've always been proud of their work. I've always loved their designs, they always bring it to life and I've always been happy. However, I'm not one to leave a negative review so this isn't a negative review. It's more of a disappointment that I wanted to share because I think many can agree that getting your nails and your toes done these days has gotten expensive and it's a luxury that we treat ourselves to and I work hard for my money and you always want to walk out of your nail salon loving what you just spent a lot of money on. You don't want to be disappointed. You need to walk around with it for a few weeks so you want to enjoy it. 2 weeks ago for the first time in 3 years I wasn't happy with my design. It did not match the photo I had shared and I shared that with my tech. However, in the same breath acknowledged their hard work and appreciation for the time they spent and I thought everything was fine. Come to find out 3 days before my next appointment everything was not fine and they had the front desk Call me to say they think I should go to another tech since they couldn't make me happy in my last visit. I was shocked. I couldn't believe what I was hearing. I wasn't angry To be honest. I was surprised and sad. It's like breaking up with your technician and I didn't understand why, especially because this person has my phone number and if there was an issue they could have shared their feelings with me or wait to my next appointment and discuss it with me face-to-face since we do have an established rapport but they didn't. They only reached out to me after I brought this to the attention of the owner who I have to applaud and I'm very grateful for her and her leadership team because they reached out to me as well to try and make the situation correct and ensure that I felt valued and that my business was appreciated because at the end of the day there's a lot of places we can spend and invest our money and I've chosen this establishment for 4 years so I did feel a certain type of way just to be dismissed. I didn't think it was right and I really wish my tech would have spoken to me because maybe it could have been resolved a whole lot differently. But they reached out to me alluding to the fact that I had no right to make a big deal of my experience and I'm sorry in the service business clients have every right to share their experiences. I really like to share positive experiences and in this establishment where I've supported their business for quite a long time I didn't feel that it was right to just dismiss me, especially over something that was not even a huge deal. I'm the one spending the money and was disappointed. I'm the one that's affected nobody else. I was even looking forward to the next appointment because I knew it would be awesome. I wouldn't have to worry. These things happen not everybody's going to walk out of the nail salon Happy not everybody's going to walk out of the hair salon happy .... That's no reason to just throw a client away. I have recommended him to many people. My friends have even gone and gotten their nails done with this tech and they won't be returning because of how I was treated. And because this tech has such a following, it doesn't matter to him and it's no big deal but every client should be appreciated & respected. He's made me out to be the bad guy so I just wanted to again Thank the owner and her team. I'm grateful that they took the time to speak with me and acknowledge my experience. I wish my tech only the best and...

I made an appointment for a REFILL because I had ALL my nails on from my previous set. I'm going on vacation tomorrow so I purposely waited til last minute. There was absolutely nothing wrong with the set that I had on my nails. Vivian insisted on REMOVING the entire set because she said that the SIDES were lifting. Normally any nail tech would just use their drill and buff down the sides till the "lifted" part comes off then after prepping all the nails, they would start the REFILL process. Like I mentioned, there was NOTHING wrong with my set and they could have EASILY been refilled. Instead of drilling my nails down first, Vivian begins to CLIP all of my tips off! Well with the actual tip, she also clipped off MY REAL NAIL UNDERNEATH... Which caused my REAL nail to SPLIT up the middle.... YES my REAL nail is CRACKED all the way up to my mid-nail (PAINFUL). I started to tear up because of the pain, so she says "here, I drill for you" then proceeds to drill my nails to make them thinner... when she goes to do my thumb, she was so rough, she almost buffed the entire side of my thumb off leaving my skin hanging off my thumb. She squeezed my thumb and says "sorry sorry" .. then tries to use acetone.. well when that acetone touched my cracked nail.... I wanted to scream, I was in so much pain, I told her "Vivian this hurts so bad I can't use acetone on that cracked nail" SHE SLAMS ALL HER TOOLS DOWN AND SAYS FINE WE DO PEDICURE FIRST............... takes me to the pedicure chair and does my pedicure (in a rush) then after my pedicure hands me off to another nail tech and tells me "she do for you because I too rough for you" SORRY would have worked too! I couldn't bare another second in this salon as I was in PAIN and uncomfortable with my experience. I paid $48 for my pedicure and left. They let me walk out of the salon looking like this. I will never ever go here again and I advise everyone if you do go here, DO NOT GO TO VIVIAN. her station is in the back in front of "Tu".. I have been coming here with my mom since I was 6.. I will never...

i went to belle palace since 2019/2020 and i loved it there because my nails were always amazing but it was super expensive. which i get because you get what u pay for. but the last three times i went was horrible, i got a acrylic nails done and they charged me $98 for a design i get all the time i didn’t even get a pedicure just nails. i knew i would drop 60-70 dollars but not a $100 they took advantage to me because i didn’t have a parent with me. i had to call my mom for extra money because i didn’t have enough for a tip. the next time i went was for my prom thank god i went the day before because they started to fall off a couple days after that. i read a review that they only expect them to last a week but for how much i’m paying they should last longer. this time i went and i got a pedicure and my nails done. the pedicure was going fine until the left soap on my legs my mom thought it was the lotion but i felt the scrub still. i go to get my nails done and the tops look good but i look at the top and the underneath, it was so rough that i can feel it when i scroll on my phone. she was also really rough with me. my sisters nails she got acrylics and they added gold to it when she didn’t want it and it wasn’t even in the reference photo, they still charged her for it. i don’t think i will be coming back i gave it one to many chances for the money i’m paying. they even offered me wine or a mimosa (i’m 17). my mom looked at her and explained how i’m only 17. and it sucks because i can’t come this nail salon by myself when my mom or sister have work because they will try to get more money out of me since i’m a “kid”. so don’t come to this place alone...