DICK'S Sporting Goods — Local services in Deptford Township

Unfortunately I’m writing this post bc a store as big as Dicks should be more organized and stand by their customers and have in the past a few years ago in a similar situation. Other stores have a well bc it’s understandable no one is perfect.

But to Dicks in Deptford and my son was told he can get goalie gloves under 40. He went and picked out a pair that said 32 on the wall display, he went and picked out new shin pads that said 9.99 but one pair were on the hook facing out and showed the back end with the price that said 25. Both of these items were on a display with multiple of the same hung there. I understand at times customers just pop something back wherever but since there were multiple I didn’t think anything of it. I asked a worker in that section about the shin pads and he “this section is all messed up and we’ve told management but they haven’t had us do anything about it just check the backs for prices.

I look at the gloves and the back says $60

I go to pay and am told the price difference is too much to match what the wrong display shows but that a manager could likely help with an accommodation so I ask for the manager and Ryan comes over and tells me there is nothing he can do, I told him about the workers saying it’s been an issue, I showed him his whole section and the many full lines of items hung with wrong labels (see attached) I asked for a customary percent off, I showed him his displays and he simply said, you have to read and double check things. I told him this was Dicks and false advertising, and I’d like him to honor his price or perhaps give a discount bc my son would be hurt now that he was mislead.

He repeatedly said there was nothing he could do and when I told him he should have the aisles priced correctly and it’s unacceptable and his workers said it’s been like this he told me for future reference don’t go by the sticker price on the hanging display and should read the backs always . He was very rude and condescending and staring there looking at how his store is all messed up didn’t offer anything (not even a cheap 10% off)

That made me very mad bc I’m sure he has the authority to do something and all the shopping we do at Dicks and their mark ups I’m a customer and his store was wrong and I should not have had to just “be beat.”

I said I wanted to call corporate or perhaps couldn’t call the regional or district AND NO

I said I would call corporate and he sat there and allowed me to call and hear that they are closed until Monday and smirked and said well I don’t work there I wouldn’t know their hours.

This is unacceptable customer service: Rude, condescending, and I was not being rude or ignorant nor a Karen … I was simply advocating for myself and my son who had his hopes up in a professional manner! The majority of the soccer section was mislabeled and associates were aware of it and did nothing about it. He didn’t take ownership or apologize or make an accommodation just basically told me to never trust what the label says at dicks and check the item. ?!?!? I think included in pricing is earning for the associates and management to display things on shelves correctly. The yellow gloves 32 but ended up being forced to pay 60 to not upset my son but taking to today’s world of social media and reviews for BUYER BEWARE! And I will speak to Someone higher so please...

When I walked into Dick’s Sporting Goods, I expected a welcoming environment where sports enthusiasts could freely explore and interact with the equipment. After all, it’s a store built around movement, energy, and trying things out. To my disappointment, that expectation was quickly crushed when an employee sternly told me not to touch a ball—at a sporting goods store, of all places. The absurdity of being told not to interact with something as basic as ball in a place dedicated to sports is beyond me.

Sporting goods stores are meant to be interactive. Customers should be able to feel the grip of a football, test the bounce of a basketball, or gauge the weight of a baseball bat. These are not just items on a shelf—they’re tools for performance, and people want to know what they’re buying. Being shut down for simply holding or gently testing a product isn’t just frustrating—it completely defeats the purpose of shopping in person instead of online.

Overall, I left the store feeling disrespected and baffled. It’s one thing to maintain order and safety, but it’s another to enforce arbitrary rules that make customers feel unwelcome. If Dick’s Sporting Goods wants to maintain loyal shoppers, they need to make sure their employees understand the difference between enforcing policy and alienating people. Telling someone not to touch a ball in a sports store? That’s just...

I went in to the store to get kids shoes and one of the display shoes said $54.99. It turned out to be the wrong tag (the real price was $89.99) but thats the store's fault for not being organized. Especially on a display shoe! Mind you, the error was also not fixed in the moment of switching the tags back and was left as is. When I tried to ask the cashier if they would honor the price, they said the display tag was for a different model. They tried blaming me and saying that customers switch tags around all the time (accusing me of switching them) and that they've been so busy that no one can go around and double check the tags. The lady, Peg, never took accountability for the store or the confusion of prices. A manager gave us $20 off claiming she was meeting us "halfway" between the price difference. No one apologized, and instead accused us, and gave us attitude about the entire situation. Consumers, know your facts! The employees at this store violated store policy (as Dicks claims to honor mismarked items) and other...