The Fudgery — Local services in Destin

We were there purchasing three ice creams ($20+). The person at the registered was bothered when I asked for a receipt (I paid with credit card). He proceeded to throwing my signed receipt in the trash can and said he didn't know (not sure what he didn't know something about). I asked if it was a shredder (I work identity theft cases at my work, therefore I try to be careful with my information), he said it was a thrash can. I asked him why he was thrashing my receipt. He ignored my concern and kept ignoring me while he wrung other customers. I told him ignoring me wasn't helping the situation and to please pull out the receipt from the trash can. He pretended to look for it and came back just saying he didn't know. He printed another copy of the receipt but I insisted on the copy in the trash can as it had my signature on it (signatures can be forged for identity theft). He finally gave me the thrash can so I could dig it up myself. There were at least fifty signed receipts in there from other customers. I asked him if I could speak to a manager and he said he was the manager. Again, ignored me while ringing up other customers. I told him I found hard to believe that such an unprofessional person was the manager as he sure doesn't have customer service skills. I asked why the receipts get thrown away and he said he doesn't know those people so he didn't care. Well, I care about my information. I was so surprised at the lack of concern and lack of care. His name is supposedly Hank. Oh and it took him ten minutes to even give me his name. Never again am I visiting that...

A friend and I visited the bakery on Monday excited to try out some of the fudge. I am surprised we were even able to get a sample based on the service. There are two registers, one on the left and one on the right of the counter. As a girl was making the drink orders there was another casually on her phone texting AND calling the entire time while a crowd of people (including us) were waiting. I walked up to her and her response was "What do you need?" I bit my tongue on that one, but just said that her and I were ready to order. Instead of listening to us, she stood behind the fudge and continued on her phone then a minute or so later decided to move to the right counter. Two girls went ahead of us for their yogurt, she rung them up, and as they left I opened my mouth to order she asked the guy behind us what he needed help with. Even he asked why she was not taking our order, but she waved us off, continuing to take his. I do not know if this was my fault when it came to the order, but I attempted to order one of the fudge/Java chillers in the New Orleans Praline (the sign says you could pick from the display) but she kept requesting that I pick from the menu. This went on for awhile. Eventually I just asked for the fudge, but decided it was not worth the hassle. 15 minutes of being treated like that was not worth the $10 fudge. We both left...

Visited The Fudgery on January 1,2025 and it will certainly be the first and last time at this business. Came to get my three kids ice cream with my wife and the kids. The kids got their ice cream with toppings from the machines but the line which was only ONE family in front of us took forever to ring them out… so long that all the ice cream had melted just waiting in line for 15 minutes beyond ridiculous. Next we finally get to the cashier and this “salesmen” was beyond rude speaking to my wife which she wanted to order fudge and ice cream to go which instantly put her off to spend money here. How do you expect to keep customers if both employees are rude to people? Judging from prior reviews shows no sense in urgency to fix the issue at hand. The Destin HarborWalk I a very expensive place to be and shop at so service should reflect that. Will not recommend...