Zales — Local services in Douglasville

I had went into this store a few months ago just to look around while I was in the area, it was raining pretty heavily and was greeted very rudely by a guy because I brought my umbrella inside, which I had spun my umbrella to get the excess rain off so it wouldn’t be dripping in the floor before I went in the building. I was demanded to leave my umbrella at the door. Ok whatever. I was pretty much treated like I couldn’t afford anything they had to offer and felt very unwelcomed, so I left. Fast forward a few months, I had found a bridal set online and loved it and wanted to see it in person. It was the 3 piece ring look I’ve always wanted. Well it was the weekend after mine and my husbands anniversary which had fallen on a Thursday this year. I had planned on upgrading my husband’s wedding band since he had lost his in the yard somehow and all of the silicone bands he had all broke. So I decided we would go to Zales and find him a replacement band so I could see the wedding set I fell in love with online in person even though I had no intentions of getting it. My husband was reluctant about going in there because of how I was treated before but I said “Well it’s not raining so I’m sure it’ll be fine”. It was the best experience we ever had. My husband didn’t want to spend that much on his own ring so he decided to upgrade my wedding set instead. I can’t remember the sales woman’s name but she was absolutely amazing! She made us feel at home and welcomed. She helped me pick out the wedding set of my dreams, which wasn’t the one I had fallen in love with online, and I couldn’t be happier!! It was a regular wedding set and she just added another band to it to give it the look I wanted. It was perfect!! They sent my rings off to be sized and soldered together and it was an estimated 2 weeks before they were ready. They were ready within a week. I was HAPPY! But don’t worry, I was able to find my husband a wedding band he liked online. No it wasn’t from Zales but he’s...

I recently visited Zales Jewelry, and have been a long-lasting customer since 2006 when I bought my wife’s engagement ring. I moved to Douglasville, GA and Zales didn’t miss a beat in the transition from the store in MS. I was thoroughly impressed by both the selection and the customer service. From the moment I stepped inside, I was greeted warmly by the staff, who were attentive without being overbearing-Emily in particular. The store itself is elegant and well-organized, with everything from fine diamond pieces to more affordable, trendy designs on display.

The staff also took the time to answer all of my questions and offer helpful suggestions based on my preferences. They didn’t rush me through my decision, and I appreciated their genuine advice, which made the whole experience feel personal and thoughtful. Some of the prices are on the higher end, but the quality justifies it.

If you’re in the market for quality jewelry with excellent customer service, I highly recommend Zales Jewelry Douglasville, GA and ask for Emily. It’s clear that they prioritize both craftsmanship and customer satisfaction, making it a standout...

I have been a long time shopper at Zales. This store will make me never come back to a Zales. I felt like I was purchasing a casket rather than wedding rings with the attitude of the salesman. No greeting, no hello, just stood around and waited until he was free, then he responded with. Do you need help?....No, we just want to look through the glass for hours and figure everything out on our own. This was not a one time deal either. We have been there a few times and get the same feeling when we leave every time. We bought wedding bands, and they did not have the correct size. So rather than offering to order one in, they sold the one they had in stock and then said we would be charged to have it sent out to be sized. These guys working there should not be in sales nor customer service positions. Give your money to a company that holds higher standards to their employees and their attitudes. I am disappointed that I have spent the money I have there...