Xhale City - HWY 5 | CBD & Wellness | — Local services in Douglasville

Sure, I could go to some other closer location, and get the same products, for the same price, but Mike, Dani, Shelly, and Shana treat me like family, know me by name, and actually listen and have positive input and advice when I come in to gripe about my toxic and tumultuous situations that I always seem to find myself in. They also are very honest about their expertise, have virtuous ideals at first and last glance, and enforce your policies with kindness, which I appreciate. It's my safe haven to get away from my office and corporate life, where no one judges me...some people go to bars, and i never understood it, until i came to this place. I spend hundreds if not thousands of dollars with them a month, and they have a rewards program that's pretty enticing and ensures repeat business. There are 2 pregnant people here and the fact that they keep coming back to work, smiling and laboring with love, speaks volumes about the tight-nit, customer centric environment that has been churned from the ground up by these employees. In my humble and honest opinion, sales is based off of grit, and personal connection to the customer. The other locations offer 1 of the 2, while the employees at this store embrace both, which is a key component to the success of a retail based business, and so rare in your industry. I'm sure there is a corporate office somewhere, reading reviews, looking for trends - here's your sign! I took the time out of my day to write a stellar review for these guys because they deserve it. Your employees are doing a tremendously honest job here, whilst building relationships and caring for their customers. They serve with gusto and are hungry for interactions and leads. I would like them to receive SOME KIND of reward in exchange for their great sales techniques, and I would love to hear about it from them the next time I walk in. Thanks so much to them for not being abrasive like 99% of the people in the vape/smoke industry. I will loyally return to this place every time I can, because of the positive environment that is perpetuated by this lovely scrum of associates - every employee (including the suits)in your business could probably learn so much from this awesome group of people. THIS store's employees' embodiment of friendly service is what customer centricity is all about, and I just wanted to brag on them because...

I learned so much from Nigel. He was amazing. He took the time to explain to me something I've wanted to try that always seemed like alot to do, from beginning to end and explained each step, answered every question and explained the answer. He showed me the best products to buy in several different areas and was extremely knowledgeable about the merchandise. He was passionate about the subject and enjoyed explaining how to use the different types of merch and got me excited about trying it! If you've questions, he's got the answers and the explanations and he definitely makes u feel comfortable about asking questions.

There's different things I've wanted to ask about for so long but most of the time you have to drag answers out of people and they look at u like ur stupid and taking up their time. They make sure to say hey to their buddies that walk in and get into a convo with them, so u let them go ahead thinking they'll help u after and the attitudes even worse. So you just forget it and get what u know. Finally found a...

At this particular store they have a big white paper sign with all the rules. I walk in following the rules and a worker comes at me about being on my phone. LETS BE CLEAR THEIR SIGN SAYS " NO PHONE CALLS ABOUT OUR PRODUCTS WHILE IN THE STORE" I'm simply talking on my device the only difference between me and the other customer is that she had on headphones. Did they ask her to leave because she could have been on her phone as well. So I politely showed him my ID, because the sign also says No ID no ENTERY. I showed my ID HE HAD NO INTEREST IN THAT JUST ME BEING ON THE PHONE AGAIN, THATS NOT THE RULE ON THE DOOR. I WILL NEVER AGAIN SHOP HERE AND THATS CRAZY CAUSE THAT WAS THE ONLY SMOKE SHOP I DID BUSINESS WITH. NOT ANYMORE, I feel profiled especially since it was only myself and another customer in there. I was fully dressed her not so much so I guess that's why she was able to have her headphones on her head and could have been on the phone but not asked to remove them. CRAZY BACK TO LA WHERE THE REAL...