HOTWORX - Draper Peaks — Local services in Draper

Signed up for a membership and was told I could get out of it after 5 months. I moved and the closest studios to me are too far away. I read online that I had to go in to cancel at the studio I signed up at. This studio is 30 minutes away from me now but I paid a babysitter and made a special trip to go up to the studio to cancel and was told I couldn’t because the employee working was training and the manager was out. While the employees were very kind and the manager was out due to an emergency illness in her family (which is very understandable) it’s very frustrating that the membership is structured in a way that makes it INCREDIBLY difficult to cancel, especially when a person in leadership isn’t working. Why let an employee work alone if they can’t carry out basic functions of the business? After calling again I have been told that I will have to drive up there again to cancel in person or wait to hear back from the manager to put in my SIXTY day cancelation, this means I will be charged longer than I planned. I loved the workout and flexibility but if a studio ever opens up closer to me I WILL not be joining. Will be going back to orange theory to sign up for a membership with less rigid...

I have attempted to cancel my membership twice, and they make it very difficult to do so. Ive had multiple instances where I had questions about my account or freezes and none of the employees could answer my questions. As someone who manages a business that is membership based and works in customer service and sales, their policy’s are not flexible to help their customers what so ever. You would think after getting the same complaint for years, someone in corporate would do something to make consumers feel heard, to help hold better retention of membership for their business, on top of that no wonder there is such high turn over rate, the poor employees. I would hate to work for a business or own this type of franchise that has no regard for any key values in a business. I understand as a business owner you have no control on the corporate policies that are part of the business its self. I think Hotworx is more concerned about paying the bills and making money than running a honest business, and honestly feel bad for the...

Christine and Mya are amazing! They are incredibly friendly and professional - truly experts in fitness. Christine is a certified trainer and nutritionist, and will be able to help you find a solution that is tailored to your fitness needs. The studio is clean and well-run. I highly recommend coming here. I really love Orange Theory, but got tired of being constantly injured for $120+ per month. I have been trained by personal trainers since high school and have a deep knowledge of fitness and can say that Hotworx is a great overall solution for anyone who is looking to improve their fitness goals. Hotworx is a fraction of that cost for unlimited 24/7 access. Absolutely a steal...