Airborne Draper — Attraction in Lehi

Whatever you do, don't get a membership.

Here's why: when you sign up, they demand at least a 3 month commitment. When you sign up, no details are provided on how to cancel.

I've had memberships to this place off and on since 2020. The park itself is constantly undergoing renovations, in some ways actually reducing the best parts of the park like the Air X obstacle area.

When they have entire sections shut down, the park isn't enjoyable and they seem to randomly take out the parts kids enjoy the most like the trapeze and Air X.

The next time I decide to pay for a place like this, it'll be Impact ninja because the park has more challenges and obstacles and is better managed and they've never had sections shut down when we're there. Birthday parties are really good there too, but not Airborne

Airborne seems under managed and run by kids who have no idea how to run a full blown business. They severely lack customer service skills and shouldn't be charging memberships if they can't process refunds for faithful customers.

Just remember that--if you can't cancel a membership perfectly, they'll tell you "you signed a legal agreement, no refunds," forgetting that the people who cancel usually come back. I'll never be back and I'll remember to share my experience with everyone I know. Parents talk. Word of mouth is valuable and this review represents an objective perspective of my experience since 2019 of Airborne. My membership was for 2 kids, a $47 charge once a month.

With a few changes, this place could be incredible. But because of a lack sincere interest from owners or management, and valuable customer service practices, it's currently only passable. I highly recommend Impact Ninja for a better experience.

ETA: response to owner. "It's just not honest." My review is based on my experience. There are no lies here. Portions of the park are regularly shut down or changed, and these are often the popular parts of the park, like the trapeze section and Air X, which used to be better and I know because I used to play in it with my kids.

My "first course of action" was to ask for a refund and talk to management for the membership that had gone through the day before--I was traveling and couldn't call to do it then. So that was my first course of action, not threatening anyone with a bad review. I called the very next day and asked for help. They said no. We can't help you. Our policy is NO REFUNDS. We don't do refunds.

So, this is their policy, to say "We don't do refunds." I asked if there was any way they could look into it and make an exception and they said no exceptions. And this is also their policy. And it's one that all future customers should be extremely aware of. If you haven't used your membership in a month or more, they do not care. They will not make exceptions, they run their business like a Vasa or Lifetime gym. They will not help you if you ask for it in this way, in short you are just a number to them and they would rather lose your future business than assist you in this way. That is all. There are no lies here and of course I said I would spread the word on my experience because I wanted help from the business and the minute I asked for something that they didn't like and where they could fall back on their defense "you signed an agreement and we're well within our legal rights to do this and to treat you this way," they did.

Everyone should know that. And I'm sure most future customers will have no problem following this legal agreement to the letter and never ask for a refund the day after their card was processed. But in the off chance that it happens, just remember who you're dealing with. It's not like other subscription services where they have leniency for a few days after and are willing to help. Because everything is a subscription model these days, many businesses will process a refund, because they understand that MOST people will return and it's beneficial to them to be helpful. But Airborne isn't like this. Nothing I've said here...

Unacceptable Experience at My Son’s Birthday Party

I recently hosted my son’s birthday party at your facility, and it was such a disastrous experience that I had a complete meltdown. The events that transpired were unacceptable, and I feel compelled to share the details to highlight the significant issues that need immediate attention.

First, my son was excited to try the tall blue slide. When he reached the top, he became nervous and hesitated. Instead of providing a calm and supportive approach, the employee working the slide repeatedly YELLED at him, not once, not twice, but more than five times, demanding that he go down. This aggressive behavior was completely inappropriate and unnecessarily frightening for a child.

To make matters worse, we encountered a rodent in the room we had rented for the party. This was not only shocking but entirely unacceptable, especially in a closed facility where children are eating and playing. When I reported this to the staff, I was dismissively told, “That’s nature around here.” However, this facility is supposed to be a safe, clean environment, and having a rodent run across the room and into the baby ball pit is a serious safety concern. The thought of a baby or toddler potentially being bitten is terrifying.

Next, during the party, there was an issue with feces and urine on one of the slides. A staff member was informed of the situation and asked to block off the slide. Instead of acting promptly, he hesitated, delayed, and ultimately failed to block off the slide. As a result, one of the children went down the slide and emerged covered in green feces and urine. This was both disgusting and deeply concerning, as the health and safety of the children should be a top priority.

When it came to compensation, we were offered to move to a different room later on, a small discount (by removing jumpers), and a few ice cream cups along with two VIP passes. However, these gestures do little to address the seriousness of the issues we encountered. The day was ruined, and my son and our guests were left in distress and discomfort. My son’s close friend had to leave in shock, covered in feces, and several family members witnessed the rodent.

While I appreciate the staff’s attempts to make amends with small gestures, no one should have to experience such stress and disappointment on their child’s birthday. It is clear that the staff did not handle these situations with the urgency or responsibility required. If your facility cannot address basic cleanliness, safety, and customer service standards, perhaps it’s time to reconsider the qualifications of your staff. I will not be returning, nor will I be recommending your establishment to anyone.

This experience was utterly unacceptable, and I sincerely hope you take immediate steps to address these issues for the safety and well-being of all future guests a $50 discount is unacceptable when we were charged over $200 for this horrible...

This place has so many age restrictions. I've been to trampoline parks all over the valley and this was by far the most ridiculous. Typically these parks will have a below 5 or 6 area for small children and then everything else is basically ages 5 or 6 and above with some rare 12+ areas at some parks. The age restrictions here are far more tiered in ways that don't make sense. My kids were constantly being told they can't go into an area. It was extremely frustrating for them because it didn't often make sense, especially because they went on equivalent sized attractions at other trampoline parks.

This amount of age or height restrictions is not listed ANYWHERE on their website. Avoid this place, it's by far THE most disappointing trampoline park in the valley and is more expensive. Their pizza was flavorless, like a hot circle of cardboard. Avoid avoid avoid.

Edit: The response to my review is a flat lie. I counted 4 age restrictions. My daughter was in the below 10 area and got kicked out of a below 4 age tiered area. Then there was other tiers. Owner is lying about their own age restrictions policies. You can see other reviews talking about the same thing. Rather than listening to their customers and simplifying the age restrictions they stick to their stupidity.

AVOID AVOID AVOID!!

Go to Hang time, go to Kangaroo zoo, go to the hive. These places are far better for your time and money, not to mention they have food that... You know, tastes like food.

Edit 2: just went to hang time and the equipment that airborne has for 4 and under is 12 and under at hang time. GO TO HANG TIME! This joke of an establishment won't last with competition like this! My kids immediately had more fun at hang time. AIRBORNE, YOUR CUSTOMERS ARE GIVING YOU FEEDBACK!! Stop shutting them down and...