Office Depot — Local services in Draper

The in-store personnel at this location were not at issue; this issue relates to the Corporate entity. I went to this store to purchase an office chair. They did not have the chair in stock and so the clerk assisted me with ordering the item online for delivery. Mistake! The item was scheduled for delivery on Wednesday the 6th, however, the delivery truck arrived Tuesday the 5th. Finding no one at home, the shipping company (no relationship to Office Depot other than their contract for service) initiated order cancellation and sent the item back to the Denver warehouse. I received an auto generated email stating that the order had been cancelled and I would receive a credit in 5-7 business days. I called Office Depot and requested either a re-ship or credit for the amount I had paid for use at another store, in lieu of waiting 2 weeks for a refund before re-purchasing the item. The clerk had no idea how to help me, but gave me the shipping company and OD corporate contact #'s. The shipping company could not help me, as (unlike UPS and Amazon) they are not affiliated with Office Depot. OD corporate offered to "help" me by refunding my money in, you guessed it, 5-7 business days. So, I am now forced to purchase the item twice and wait for a refund if I want it before two weeks from today. Moral of the story; Office Depot/Office Max stores , and their shipping companies are not affiliated and will not assist customers with issues outside of their contract for service or...

Office Depot South Draper (Store #2645)

This location is a complete disaster when it comes to customer service and accountability. I placed a custom print order early in the morning, received a confirmation with a same-day pickup promise, and heard nothing all day—no warning, no update, no professionalism. When I finally called myself, I was told the print shop was “down” and there was no staff to complete the job. If you know you’re incapable of fulfilling paid orders, the very least you should do is contact the customers affected.

What made it worse was the store manager, Ruth, who couldn’t be bothered to offer any solution. I asked if she could call another store with a working printer so I could pick it up there—something any decent manager would try. She didn’t even attempt. No ownership, no creativity, no urgency. Just a shrug and a phone pass-off to a clerk who, frankly, showed more professionalism than the manager herself.

Because of this store’s laziness and refusal to communicate, a teacher won’t have her appreciation poster tomorrow. That’s not just a service failure—that’s a complete disregard for people’s time, effort, and purpose.

Ruth, if you’re not going to do the job, step aside for someone who will. Office Depot corporate—do better. You just...

I love the smell of office stores.

This store always has willing associates to assist with any shopping needs.

One day when I was trying to organize my existence, Dale explained the Tul notebook system and how he uses it. I bought a Tul disc-bound notebook and some different papers to try. I was amazed at how much having a flexible system made a difference in my work. I have since purchased the Tul paper punch so that I can organize my own documents. It’s both time-saving and freeing.

I’ve bought my share of toner here. (It’s quite a bit less exprnsive online, but when the printer runs out, sometimes it’s easier to run to the store.) I, of course, wish the toner were cheaper in store, but I also realize that a store is paying for retail space.

I like the selection at Office Depot—from Post-it Notes to Prisma Colors to some great 3” D-ring binders to hold my research. It’s fun to wander through the store.

Office Depot also has some great sales. (Check out my Slime backpack that I bought on clearance because it looked cool and spoke to the inner child. I’m still not sure what I am going to use it for—probably something important—but it...