Bassett Furniture — Local services in Dublin

I was saw the good reviews here so choose here to bought the furniture, from the very beginning, The sales person Jeanne came to Service me, I told her I just got a house, I need all the furniture, she make offer to me said: I can help you with that, I also can going to your house to help you design the furniture, I was very satisfied by her Service, and than after she went to my house and I went to the store again to choose the furniture, I I told her I will going to Macy’s to looking for the mattress first and than come back because the day is the last day Macy’s had the big sale, I went to Macy’s to bought the mattress and some furniture and than came back to Bassett to told Jeanne I got something from Macy’s and she told me she is upset with that, I understand, because she try to help me to pick the furniture even went to my house,and she told me she will do her best to give me 50% off discount of all furniture, I still like Bassett furniture and I like her service too, I don’t want her work for free, eventually I spent like 4~5 hour to pick my 2 bedroom sets and one dining table with bench but without dining chairs (out of budget)and ottoman, because is late time the Manager Pauly and Jeanne try to Close-up the deal kind of push me, didn’t cross check all the item numbers and the invoice wrote so mess, all the numbers and furniture have so many prices, only they can understand, she told me is all the furniture 50% off, when the time the check out only 25% off or 35% off, in this point I already feel being cheating, but again I like the furniture I choose even it wasn’t 50% off and again I don’t want she work for free, so I still pay for it, but today I’m here to writing this review is because two days ago I got 2 items have defect, side table and they damaged the other side table not delivered, and the ottoman was wrong one, I choose the one is rectangle not the Square one, the square one it was in the show room I’m finger point that said I want the fabric, but not the shape, I sitting on the couch and the one ottoman I want it, I asking Jeanne is this one too low for my couch? She told me , you don’t want elevation your legs way up when you sit down, and I agreed that, so I told her I want this one with that fabric,she knew the one I want, but now they gave me a wrong one, which is the square one, and I called back to her, she don’t answer the phone so I called the store and they told me she is with customers right now, after she have time will call me back, but I never get her to call back!! it’s her mistake, and now I have to pay for it, I got a punishment for...

I wouldn’t buy a stick of gum from this store or any Bassett furniture store again!! I used to think that Bassett furniture had the best products as well as the best customer service until now. I purchased one of their more expensive sectionals called the “Envelop” and paid almost Six Thousand dollars$$$ for the 5 Individual sectional pieces. First of all one of the pieces was defective and needed to be repaired, replaced, fixed!! This venture all started in August, furniture delivered in September.......They sent a technician to my house to see if it could be repaired, tech couldn’t fix it said needed to be replaced. He ordered the new piece, I called Bassett as well to confirm what the technician said. They said it would be another month until the new piece would be delivered. The beginning of November they deliver the WRONG PIECE!!! I am furious.......its now going to be the holidays and I have tags on the furniture WAITING for the right piece. I call VERY upset talked to Bassett whom assured me the matter would be taken care of, and someone of “Higher Authority” would be calling me back. At this point I want my money back!!! The furniture hasn’t even been used, still has tags on and the Holidays are around the corner. Well the holidays came and went.......unable to have ANY at my house due to unusable furniture.......its now December 31st going on New Years and NO ONE from Bassett has called, no furniture no NOTHING!!! I am amazed that I can spend that type of money and receive such poor customer service........so folks don’t make the same mistake I made. Buy from your smaller local furniture stores they’re not so High End that they cant take care of their customers....

Not so great experience with this store and Bassett in general. We purchased a sectional with chaise from Bassett. The ordering process was good and the rep was helpful in picking the right sofa for our needs. However, when we tried to cancel as we got a message that the fabric we picked was backordered, we got differing answers from the reps in the store. One rep told us that the fabric was already cut and they couldn't cancel. Then when we said we got this message that the fabric was backordered, the other rep told us that the frame was cut. We understand the unwillingness to help and decided to just get it. After 4 months wait, the sofa was delivered with stain and deformed cushion on the chaise. Mind you this sofa cost us close to $4k net for a 3 seater sectional. We had 5 days time to report it and so we did. But then there was absolutely no follow-up. We kept calling in to check on what was happening. A local furniture store rep was sent who looked at it and confirmed he couldn't fix it. Now it's been a couple of months since they agreed to replace the broken pieces of the chaise, not replacing the chaise and there has been no follow-ups again. When we expressed disappointment about it, the store manager's tone was weird. She seemed to suggest that they are fixing the issue and somehow we should be grateful about it. There was no apology for the situation.

I definitely had high expectations from Bassett in general as I thought of it as a premium furniture store. Going through this experience has made be think otherwise. I will never shop at Bassett going forward unless obviously I feel insecure about my achievements and feel the need to overspend on junk to...