Mike's Camera Dublin — Local services in Dublin

I was really excited to find a "local" camera store that provided good relatable experience in the area of photography. When I purchased my camera and gear from Mike's, the staff were helpful and knowledgeable for the most part. I found what I wanted to know from someone in the store at least. I trusted them so much so that I ended up spending a lot more money than I expected to when I went there because I believed in the product and was assured that I would be taken care of via the warrantee that I purchased with the camera and gear. However, I just recently discovered that my brand new Sony camera is defective upon purchase. The mic jack is not working. So, I contacted Sony and they concluded that I send it in to be repaired. (I send in my brand new camera to be taken apart and serviced for something that should have been working in the first place.) So, I contacted Mike's. Certainly they would understand and help. Finally, after talking with someone that could actually answer my questions, I was told that the defective camera that I bought brand new from them would have to be sent in and taken apart to be repaired. I simply wanted a camera to be used this summer and beyond, and now I have to send it in to be repaired...something that should not have been a problem in the first place. I would think that any company dealing with high level gear ought to understand and have in place a provision for selling defective gear. If it is a manufacturers issue that they sell, they should be the one to make it right, not the customer. I pay $1000 dollars for a camera from the experts who sell quality gear, and I expect to get what I pay for. Not have to ride the warrantee circus train to actually get what I paid for. I am disappointed. I will probably not be back. Might just as well stick with Best Buy.

Update: I am very grateful for Mike’s Camera manager, Andy reaching out to me. I as I said above, I enjoyed my experience at the shop and the help shopping was great. The experience that I first received over the phone was unfortunate, but I am grateful for Andy following up with me to make sure the service I should have received was delivered. Andy went above and beyond my expectations in taking care of the issue at hand. I am pleased to update my previous rating...

BOB IS THE BEST! ...pretty much sums up my review. Bob is an encyclopedia of knowledge when it comes to photography. This man is truly passionate about photography and stays up to do date on everything that's camera/ photography related. He is extremely kind, patient, knowledgeable, and he's not your typical salesperson trying to sell you the most expensive equipment that you can buy. In fact I wanted a camera that was twice the price of the one that he ended up selling me on.

He truly cares about your needs as a photographer and tries to pair you with the perfect equipment to get the job done. After my initial one hour conversation with Bob and his recommendation of a camera that I knew nothing about, I told him that I would go do my research and come back when I'm convinced that that was the camera for me. I went home, did my research and low and behold everything he had told me was spot on. The camera that he had suggested that was half the price of the Canon I originally wanted got even better reviews. I went back the following day and bought everything I needed to get me started on my new photography journey.

Bob is a real great guy! He is a true asset to Mike's Cameras and literally one of those special people that you just want to keep in constant communication with no matter where he works. There aren't enough kind words that I can say about Bob. If you want AMAZING service, I suggest you walk into Mike's and ask for BOB! You will thank me later! Thanks Bob!!! I love my camera and will be seeing you soon for some tips and most...

Sales lady was very friendly and knowledgeable about other cameras, but not about my model camera or the brand in geneneral (Olympus). She tried her best by looking things up on the web, but didn’t even realize the camera was metal when I asked her about it. I struggled with the idea of returning this camera, because i dont like to return things. But this was a $2,000 purchase and it just wasn't the model for me. After 25 days, went back to return my unused, unregistered camera, mint in package to the store. The receipt said they had a 30 day return policy. What i missed was, if you kept reading, allowed returns were only 7 days if item had a serial number, and no returns if registered. I want to support local businesses, and was even willing to pay a little more. But when even the return policies are far worse than internet sources, it makes it hard to shop here. Once again, the camera is in mint condition, unused, unregistered, in mint packaging. The only think no mint was a wrinkled corner on the owner's manual that was present when purchased, implying it may have already been a return. Sadly, I will now sell this one at a slight loss and buy the right model for me, at a lower...