The Tile Outlet — Local services in Dublin

(Skip to chapter two if you want to be spared the drama.) Had to update my review after spending over $6000 here, our most recent order was miscalculated by their employee and we had to order additional tile to finish the project. Unfortunately the new tile didn’t match and when we asked the person working there for help (who we later found out was the owner Sam) we were told by Sam that it was our fault and our contractors fault, and that the best he could do after berating and chastising us is send us 10 replacement tiles that (spoiler alert) won’t match. If you know anything about natural stone it’s IMPERATIVE you get any supplemental tile from the same cut or crate as the original tile. As a retired business owner I understand that he is trying to rectify the situation (or pretend he is trying to) as cheaply as possible, even though we’ve spent a small fortune buying product from his business. This is disgraceful, and petty and will result in or rather, is resulting in delaying my foreman and his crew from moving forward on the project, which is in turn costing me man hours, and non use of the room being renovated which is costing me use hours.

Not an honorable businessman, a different selection from places like Lowe’s and Home Depot, but tile outlets return policy is garbage, their loyalty to their customers is even worse, and god forbid you ever have to deal with the owner Sam, because he will belittle you unless you’re putting money in his hand. Instead go to a store called ‘All Natural Stone’ also located in Dublin, affordable prices much wider selection and they even treat you like...

Hidden Gem For Home Design. I have worked with Sam, owner of The Tile Outlet, for over ten years and 25 separate projects. He is my go to for my design needs.

Sam is an extremely talented professional who easily understands your project, offers excellent ideas, and has an innate sense of design. His store is filled with product options from high end materials to those offerings which will fit into any budget. Sam, and his assistant, Jenna, are hands on. They are extremely educated and passionate about the products they offer and are a pleasure to work with from start to finish.

My most recent backyard patio redesign was a major challenge due to my location on a hillside. A landscape architect and structural engineer could only offer options which included major demolition associated with high cost. After meeting with Sam, he suggested an innovative, high tech product which would float over my current tile resolving the problem. He stays abreast of new technology and thinks outside the box.

I am a demanding customer and they have not only met my expectations but have exceeded them for over a decade. I encourage you to visit the store. You...

Would NEVER buy from any Tile Outlet Always in Stock again.

Bought over 200 sq ft. of marble tile from this store, but my contractor would not use over one third of it saying the tiles were broken/cracked/chipped or otherwise defective. The store owner would not refund or exchange, so I escalated to the corporate office. They said that I had to deal with the local branch, and refused to give me a refund. So now I have to buy more tile from somewhere else to make up for the defective ones I got from them. I highly recommend you go buy tile from somewhere else. (Original review - Aug 10, 2009)

UPDATE (Aug 29, 2009) - after giving them poor online reviews and filing and complaint with the BBB, I finally got a refund for the damaged tiles. But then the corporate office threatened to sue me for "defamation" because of my negative online reviews. It just reaffirms my opinion of them - they are nothing but trouble, I...