Bass Pro Shops — Local services in Duluth

Pathetic customer service on a $1000+ purchase. I ordered a rifle online Nov 25 and a message displayed showing it would be ready for pickup in 4 - 10 days. Two days later the status in my account changed from "Processing" to "Shipped". On Dec 6th (11th day) I contacted the gun department and the rep told me they had no way to check on the gun other than see that it had been ordered. He said corporate could "see everything" and to contact the 800 number which I did. That rep told me they were behind and my order should arrive by the 10th or 11th and I would be notified when it arrived.

I waited until Dec 10 (15 days) and decided to attempt a chat. I got nowhere with the party on the other end. The responses conflicted with my order question. It was frustrating. Eventually, I figured out I was chatting with an AI program. I finally asked "How many days must pass before a human being at BassPro will lift a finger to check on my order"? The word "Human" apparently triggered the program to notify a human rep. A rep stepped in and said they would handle my request and to wait a few minutes while they checked on my order. After a long wait, the rep returned and said they were behind and my order should ship in 6 days. I told the rep the status changed to shipped Nov 27 (I also entered that in the chat session). The rep apologized for the shipping date mistake and said the order should arrive Dec 18 - 20. I responded saying, "Instead of 4 - 10 days you're saying it's now going to be a total of 23 - 25 days even though the order shipped in 2 days"?!! The rep apologized.

Obviously there is a problem with my order and no one is checking on it; they are just blowing me off. So I make a trip to the Lawrenceville store and enter the wait queue at the gun counter. After 35 minutes it was my turn. I explained the situation to the rep and he told me he would check the system and tell me where my gun was. I told him someone else at the gun counter told me they had no visibility of the shipment. He apologized and said he did not understand why they would have told me that. He went into the back room for about 10 minutes and returned with a gun in a box. He told me my order hadn't arrived but they had one in stock and he changed the system so I could have this gun. When I got home I noticed a shipping label on the box addressed to my name with my order#, c/o the Lawrenceville store. The Macon store obviously shipped it Nov 27 to the Lawrenceville store who failed to show my gun received in the system. If it took 2 days to ship from Macon (2 hour drive) it would have arrived at the Lawrenceville store by Nov 29th. My gun sat on the shelf in the Lawrenceville store for 12 days while my efforts to get a rep to assist failed. How many more days would it have sat in limbo had I not driven to the store to get someone to lift a finger?

So there you have it, BassPro made a simple, understandable human mistake but on top of that, their customer service failed miserably. I made 3 attempts to resolve and no one lifted a finger to check on the order and blew me off each time. It amazes me an organization can waste over an hour of their time and mine avoiding doing their job which should take less...

Misled Into a Credit Card Application Without Consent

I never thought I would walk into Bass Pro and leave feeling deceived, but that’s exactly what happened today. Within five minutes of entering the store, I was approached by an older, bald employee named Jason, who carried a tablet and immediately started pressuring me and my brother to “sign up.” He described it as a Bass Pro membership with rewards and discounts, never once mentioning it was actually a Capital One credit card application.

After refusing several times, I finally agreed, thinking it was a simple store membership. Jason took my ID, filled in most of the form himself, and only asked me to enter information in a few spots. I never got the chance to read the fine print or fully understand what I was signing. Only after the application was submitted did Jason casually mention that it was for a Capital One credit card, which triggered a hard credit check on my report.

This is not a small issue for me. I am 21 and have been working hard for the past 4 months to build my credit responsibly with a secured card. I have been careful to avoid unnecessary credit lines, and I take my financial health extremely seriously. Being tricked into a credit application under false pretenses is beyond unethical, it feels predatory, especially coming from an older employee who should know better.

When I confronted Jason immediately afterward, he became visibly nervous and admitted it was a credit card application but acted unsure about whether it involved a hard inquiry. It did. That lack of honesty and transparency is unacceptable.

I spoke with the store manager, who listened respectfully, agreed that what happened was wrong, and promised retraining. I truly appreciate his professionalism. But Jason’s actions cannot be brushed off as a simple mistake. He used misleading tactics that could damage my financial future.

To Bass Pro Corporate: Customers should never be misled into applying for a credit card under the guise of a store membership. This needs serious review, accountability, and clear safeguards so no other customer experiences what I went through.

I walked into Bass Pro expecting honesty and respect. Instead, I walked out with a hard inquiry on my credit report and a potential credit card I never wanted. That is not the Bass Pro experience...

I ordered a firearm online from PSA and arranged for it to be transferred to a BASS PRO SHOP DEALER near my residence, based on positive past experiences with previous purchases from them. Upon receiving an email notification that the gun had been delivered to the shop, I promptly visited to collect my purchase. However, I was informed that the firearm was not on-site as it was stored in another warehouse. I was advised to either call ahead or return after a couple of hours. Later that day, when I contacted the gun department, I encountered a dismissive response before I could even articulate my question. The individual on the phone promptly declined assistance, citing the unavailability of staff due to lunch breaks. Despite waiting until the close of business hours and personally visiting the store to inquire about the status of the gun, I experienced a prolonged 30-minute wait before being attended to. At the time of my visit, five employees were on duty, yet their actions appeared deliberate and sluggish. To my surprise, the staff communicated that they could not accept the firearm from Palmeto due to a perceived risk, despite Palmeto being the preferred Federal Firearms Licensee (FFL) designated by PSA. This refusal seemed unjustified, considering the legality of the transaction. It is disappointing that the entire inconvenience could have been mitigated had they accepted the details of the firearm earlier in the day, sparing me unnecessary trips. Observing employees conversing and strolling at a leisurely pace, seemingly eager to conclude their shift, raised concerns about their commitment to customer service. Additionally, the notion of waiting for employees to return from a 5 pm lunch break appeared unusual. Such experiences have left me questioning the efficiency and professionalism of the service provided. I trust that addressing these concerns will contribute to an improvement in the overall customer experience at your...