Starbucks Coffee Company — Restaurant in Dundee Township

Food: 4 stars Pictured here is a blind taste test comparing a Starbucks Pumpkin Spice Latte (PSL) to homemade Folgers with Chobani Pumpkin Spice creamer. Based on a bland PSL from this location (Store #2826) two weeks ago, I hypothesized a Starbucks PSL would be too much L and not enough P. Not enough pumpkin and too much latte. It may be autumn, but don’t “fall” for a overpriced PSL. Methodology: drink Starbucks PSL from one mug and homemade creamer coffee from the other. Experiment: close one's eyes and have a neutral, third party administrator bring each mug without telling subject which is which. Conclusion: test subject correctly distinguished between Starbucks PSL and homemade creamer coffee; however, one did not taste significantly more pumpkin-ish than the other. I was wrong. Bottom line: the tall Starbucks PSL was $6.30--verified purchase check #737087--and the grande PSL two weeks ago was $6.86 for a total outlay of $13.16. For that, one could procure both the Chobani creamer and Folgers and enjoy homemade pumpkin coffee without a significant difference in taste and spending significantly less. Good job Starbucks, yet I’m dubious about the value of the high price when, in economic terms, substitute goods are available.

Service: 3 stars This location is busy in the morning. A queue of at least 10 cars wrapped the building. Staff handled the bustle well, minimized the wait, and greeted me when I walked in. However, I can distinguish overtures at customer service that feel like forced training of drones of a global $36 billion corporation rather than the genuine human connection of one’s favorite local, non-corporate coffee shop. You're not given a receipt for cash purchases anymore, but they are available upon request. Also, don't assume that the menu is comprehensive. The only size on the menu is grande but tall and venti are available upon request.

Atmosphere: 3 stars Ten autos waiting in the queue. Zero customers sitting in the establishment. Ain’t that America? Ain’t nobody got time for that. Who wants to hang at a Starbucks anymore and chill with hot coffee? Admittedly, it’s a weekday morning. Folks gotta grab-n-go to work. However, I appreciate there are restrooms that don’t require putting a quarter in a slot or entering a...

If I could post negative stars I would. Drive thru was wrapped around building so, we opted to walk in. We walked right up to counter with no one ahead of us. We waited quite a while for our beverages as we witnessed the entire line of cars parade thru the drive thru. I asked Liam, the barista, to please explain the process as to how an entire line of vehicles could all be served in less time than a single walk in client ordering two coffees. This obviously touched a nerve with Liam as he proceed berate me in front of his co workers who remained completely detached from the encounter.The most disturbing part was that he was he continued his agressive behavior when I stated I just wanted an answer to simple question, as perhaps I would just use the drive thru in the future. However, my return is highly unlikely given the circumstances. My wife and I who old enough to be his parents were completely mortified at his behavior he had not only a total lack of respect for his elders but also showed a lack of respect for customers and the value of a customer during a pandemic My wife and I both work at senior level management positions at major corporations where customer service is key .We were completely mortified by Liam's actions and found it to be not only shocking but extremely inappropriate. We then went to the store manager Carrie to explain our encounter with Liam , Carrie also seemed mildly affected by what had just taken place. We have been going to Starbucks for decades and are GOLD members . In our little town , in any big city or even different countries , we have never been treated so horrific by a Starbucks employee. This was a very sad day for us and a sad day for Starbucks who Pride themselves in good customer service. We find that both Liam and Carrie, as a manager for not doing anything about this horrible incident are absolute liabilities to the great...

To Whom It May Concern,

I am writing to express my profound disappointment and dissatisfaction with the service I received at your Starbucks location. As a regular customer who frequents Starbucks nearly every day, I was shocked by the appalling behavior of a staff member named Michelle (if that is indeed her real name).

My husband visited the store to order a pink drink and, after 15 minutes of waiting without any update, I arrived to inquire about the delay. We were informed that we had been waiting for 20 minutes, which caused us to miss a critical appointment. During my visit, I observed that over 20 cars had been served while we remained ignored.

Michelle's conduct was unacceptable. Not only was she unprofessional and rude, but she also attempted to forcibly remove us from the premises and even threatened to call the police. Her behavior was completely out of line and unworthy of her position. Her actions included a dramatic outburst that resembled a child's tantrum rather than a service professional's response. To mention we never received our drink… She kicked us out!

I urge you to review the footage from the store’s security cameras (check transaction 725051 and store number 2826) to assess the situation accurately. It is clear that Michelle is unfit for her role and her continued employment at this location is a liability to your company's reputation. I have already contacted corporate and expect a thorough investigation into this matter.

The district manager will be reaching out to me, and I expect prompt action and resolution. Should this individual be present at this location in the future, further action will be necessary.

Thank you for your immediate attention to...