Waters Edge Event Center — Local services in Eagle

If you are a mother, then you know how important the day your daughter gets married should be. Besides the day of her birth it is the next most important day for her. I was hoping for a special day. One with no worries and no stress. Instead... this place did the oppisite. It made hers and her new husbands day more stressful then it should have been. I felt like this company hired a bunch of high school kids off the street and brought them in and said here you go. Nobody knew what they were doing including the owner. They did not have anything set up correctly and when I asked them to please fix the seating they moved family members to the back instead of the friends. The brides own grandmother was in the very back of the room. They ran out of food and when we told them about it all they could say was it was in the back. I had to tell them to bring it out. They served sour beer and then charged us for it. They didn't announce the cake cutting loud enough so none of us even knew they were cutting it until it was over. I was so pissed about that one. They didn't even bring out the sheet cakes to serve. They then announced that the girls needed to clean up the brides room because they were closing it up which made some of the people leave early. They all though that meant they were closing. They could have just told me and I would have told them to clean up. Because of that, there were hardly any friends to stand in line to watch the new bride and groom leave. We spent so much time and money on this special day. I just don't understand how a company that supposedly does this kind of thing all the time could have messed up so badly. You would think it was their first time. They should be ashamed. They should at least have the decency to apologize. I will...

My wife and I got married at Water''s Edge this last spring and expecred an incredible evening. Unfortunately the service we recieved was unsatisfactory. The first of our issues came with the fact that Ben the GM had promised to be there to run the event and make sure everything ran smoothly disappeared at 11am and did not return until 9pm leaving his staff completely disorganized. This led to several glaring issues including not having enough seating, food, cake or wait staff to serve our guests. Another issue we had was that we had purchased several kegs to serve to our guests, we were charged for full kegs and when the keg was poured the beer had soured. Obviously this means that the new "full keg" that we had purchased was actually a half keg that had been previously opened. This is not only a health issue but also a service issue being that we were charged for a full keg. We had several other issues throughout the evening because the staff was not aware or the seating arrangements or flow of the evening. In all we had guests with no place to sit, we ran out of food, we were served old beer, and did not have a GM there to help the evening run efficiently. My biggest concern is that I brought all of these issues to the owner, Karen's attention, and she brushed it off and defended her staff and did not offer any reconciliation. This is the part that is most upsetting, as a business owner in Boise myself I try to ensure that I take care of my customers to the best of my ability and if there is an issue I immediately take care of it. It is completely obvious to me that Water''s Edge does not share this same philosophy. In all honesty I would strongly recommend you choose...

Wedding Parties Beware!! This venue handled my brother’s wedding so badly that they are now embroiled in a legal suite, for which water’s edge is paying damages. Food was provided by the venue but over 60% of it was left in the kitchen and not served to guests causing some guests to go without dinner. ½ of the tables requested were not provided. The head table was only half the size agreed upon causing the wedding party to be scattered around the venue and half of the guests being forced to stand. The manager of the space disappeared before the ceremony and returned 4 hours later because he had taken on a simultaneous event. The DJ came unprepared and was not the professional that the venue promised. He used personal equipment that was barely audible. The beer the venue attempted to serve, and charged us for, was already tapped and had spoiled. Many guests complained and the venue relented finally getting new kegs. The DJ made an announcement that the bridal suite would be closing, and that everyone needed to clear out their belongings at 9 pm. This venue advertises as no-curfew but this is false. Beware that this venue has accepted liability but is refusing to pay damages. They have admitted to their faults and false advertising and have tried to settle. This venue is not ideal for your event. You will overpay, be treated poorly, and the staff is so unprofessional that the manager of the venue space changed multiple times in the planning of our family wedding. Please Please PLease consider another space. I am not making unfounded accusations, this venue is not what they promise to be....