The UPS Store — Local services in Eagle

On the morning of March 3, 2025, I emailed several documents to the email address provided to me by the Eagle UPS staff during my last visit. Upon arrival, there was only one other customer being assisted. For reference, I have been a loyal customer of this location for three years, spending enough money to reasonably expect baseline professional courtesy—though that should not be a requirement for receiving good service. I remember the days when this place was arguably the best UPS location in the valley.

Upon entering, two female employees were present. One had red-colored hair and identified herself as the manager, and the other was a younger woman with ear gauges, whom I have worked with before. I requested my documents be printed, which were centralized to one email. The employee with the gauges began assisting me, albeit with noticeable reluctance, mirroring her demeanor during previous visits.

The manager then stated, in the presence of another customer, that I should have waited for them to contact me when my documents were ready. However, there are no posted signs, no automated response upon email submission, and no documented store policy presentable to the public, indicating this process. As a paying customer, I was utilizing an advertised service, which was not unreasonable. The manager’s unprofessional position and dismissive demeanor took me aback, but I acknowledged her statement and continued waiting. Perhaps she is just having a bad day?

As more customers entered, the manager looked directly at me and apologized to everyone else for the wait—as if I was the reason for their inconvenience. Keep in mind, I had been standing there waiting much longer, but never received the same acknowledgment or courtesy.

While waiting, I noticed an elderly woman struggling to open the door and helped her inside, which is 'courteous' to do. She required assistance from the manager, who spoke to her impatiently and dismissively. It was clear that this lack of professionalism was not isolated to just me. This interaction bothered me more than my own interactions with the store's staff.

As a third employee arrived and helped another customer, the manager took another jab at me, stating, “See, this is why you wait to have us contact you.” Last time I checked, staffing problems or internal processes aren't within my span of control or influence. I asked for the owner’s contact information, and she provided a card with only the store number, email, and an Operations Manager’s name—without any direct contact information. When I mentioned that my issue was with her, she claimed my request for document printing and not waiting for a phone call was discourteous. I responded that if coming in for printing was an issue, I would take my business elsewhere.

She then stated that I still receive a discount, as if that justified the encounter we just had, and the repeated jabs in the presence of other customers and staff. I told her I would take professional courtesy over a discount any day. A third employee then smirked and giggled with another customer, reinforcing the lack of professionalism and the toxic culture at Eagle UPS.

I refuse to support a business that treats paying customers—especially the elderly—with such blatant disrespect. Let me tell you something about courtesy—I work in law enforcement. I have issued citations, detained individuals, and made difficult legal decisions that have separated people from their homes. And yet, I have had more respectful interactions with people I have criminally charged than I did with the employees of the Eagle UPS Store on March 3, 2025 (morning shift).

We are living in a time when thousands of hardworking people are looking for jobs, and it is mind-blowing that these employees are the best that UPS Eagle could find. If this manager wants to lecture customers about courtesy, she should start by looking in the mirror.

Definition of Courtesy: 1a : behavior marked by polished manners or respect for others : courteous behavior...

I walked in and the girl cashier had such a discrimative look on her face looking ; looking directly at me as, I walked in. I turned to the Cashier/a young gentleman with the curly hair. He was helpful. I had to step out back to my car for a minute to retrive something. This time my Husband walked in with, me . There appeared to be 4 workers 3 Women and 1 gentleman. The 2 of the Women Workers were in the corner talking to a man maybe, a woker from somewhere else. I walked to the counter. The gal came over not the one that gave me the dicriminative look. This one gal "seemed" to want to help me. I needed a label printed. I sent her my item to be printed. It was blocked and rejected by receiver To note :I checked why it wasn't sent through on my phone) While, I was waiting she continually talked to that same man ignoring that, I was still standing there along with my Husband. When, I withstood this poor treatment. She finally printed the label by a screen shot. We paid and item said $1.50 on theccash register screen for the service: I gave 2.00 received two dimes back. I just said "Thank you,"and walked out. I have reservation each time I have to come into, this one Store because of the same type of treatment. This is bad Business. I will not come...

Very displeased with the service I received today. I was trying to return an amazon item that unfortunately didn’t come as a QR code as normal...but rather a normal shipping label. The girl here wanted to charge me over two dollars to print a single piece of paper and slap it on. Meanwhile other stores always do this as a courtesy...

Update: day two of trying to make an amazon return here that wasn’t honored. Amazon should pull there relationship with this store rather than trouble their customers with having to deal with these folks who are so far from customer focused...it makes my day worse every time I visit this store. Will go out of my way to go to other UPS stores where they don’t treat their customer like an...