Ashley Store — Local services in East Caln Township

Absolutely the worst customer service/treatment I have ever gone through when dealing with a store. The store manager is even trash and refuses to even apologize for the absolutely horrible customer service and major issues to get what I paid for! I never like to leave bad reviews as you can see by my account but I have to steer anyone away from this store. I purchased over $8k worth of furniture June 2nd. I did receive my bedroom and dining room set the following week and was told 6-8 weeks for the couch which I was completely fine with. The salesman knew my situation that I was starting fresh with all new furniture that I didn’t have any furniture. When I got the dining room set, one of the chairs were damaged and a cabinet was missing handles. It was reported immediately when they dropped the stuff off. I’m Ok with stuff happening, I get it but that’s not where my problem is. Comes late July which was when I was told I would get the couch, they pushed it till August. I was a little upset but dealt with it because I know things happen. Come August I was told September, that’s when I got upset. I later learned that the couch I ordered was supposedly on back order since May when I ordered it in June and was told the “standard” 6-8 weeks. Sales guy never told me this knowing I had no couch and was starting over in a new place. Was quick to take my money though. Needless to say, it was almost November before I ever received the full couch. I had to keep going in and following up and being told all these different stories about how they would help me and not once did the store manager come out to apologize, even when I asked to talk to the store manager. It got to the point I had to BBB, the news and the general attorneys office involved. They had my money for months and wasn’t giving me any answers. As of today, almost 7 1/2 months later, still don’t have my replacement damaged chair or handles to my cabinet but they’ve had my money for months! I was told I was getting a credit for all the aggravation I went though at some point and never got that either. This has just been an absolute nightmare dealing with them. I would have been ok, if they were just upfront and honest that the couch was on back order so that i wasn’t sitting in dining room chairs for months watching TV waiting for she something they already knew was on back order. But to add that I still can’t even fully use this cabinet because I have no handles plus a damaged chair. And the lack of communication was horrible. It’s the quick to take my money and then never try to make things right with me is was really aggravates me. At least make it right. Don’t just take over $8k of someone’s hardworking money and then peace out. That’s what’s wrong with these big stores. Quick to take someone’s money so the CEO can take their fancy trips and buy their yachts while the people using their hardworking money to give them business...

I recently had an unfortunate experience with Ashley HomeStore that I feel compelled to share. I purchased a bedroom set and sofa from the store based on a specific deal and size that perfectly fit my needs. However, my satisfaction quickly turned into frustration during the delivery process.

Upon delivery, it became apparent that the sofa wouldn't fit through my doors. Initially, the store manager assured me that this was their responsibility and they would handle the necessary adjustments. To my dismay, during the delivery, I was asked to remove the doors myself, a task that was initially promised to be taken care of by the store.

Furthermore, upon inspecting the bedroom set, I discovered damages and a discrepancy in the model. When I raised these concerns with the staff, I was met with dismissive responses, claiming that I had selected the items and should check the receipt for the item numbers. This was perplexing, considering the limited display of options in the store.

To address these issues, I attempted to contact the store manager, only to find out they had relocated and another manager had been terminated. The lack of continuity in resolving the matter was disheartening, and I was advised to contact the service desk. Unfortunately, despite multiple assurances from the service desk, the issue persisted, and promises of resolution within 24 hours went unfulfilled.

I am sharing this experience with the hope that Ashley HomeStore can address these concerns and provide a swift and satisfactory resolution. It's disheartening to see a reputed store like Ashley HomeStore handle customer concerns in such a disorganized manner, lacking follow-up procedures and professional resolution processes.

In the spirit of constructive feedback, I encourage Ashley HomeStore to implement improvements in their customer service and issue resolution procedures to enhance the overall customer experience. Having had a less than ideal experience, I genuinely hope the store takes steps to rectify these issues, providing a positive outcome for both current and...

TLDR; Get final pricing in writing and walk away. Do comparison shopping from home. Excellent chance you find better pricing elsewhere and even on Ashley.com.

We began our search at Ashley's on a Saturday. Found some pieces we really liked. Hit up some of the other retailers around the area. In the end, we decided to return on Sunday for the VIP sale Mike mentioned.

Mike Roberts was our Sales Associate. A very sweet man who guided us and answered any questions. We hung out for more than an hour while the order was finalized. Sofa and Love Seat, coffee table, 2 end tables. Plus kitchen table and chairs.

While in the store, we start some comparison shopping and see the same items significantly less than sticker price. We're ready to walk. When we see our handshake deal materialize, it [appears] that we will have the 2 couch/love seat combine for a price better than can be found elsewhere. We agree and decide to purchase.

Delivery: I get a call asking if I intended to have standard chairs for my counter level table. Emphatic NO! Counter level chairs will need to be delivered separately as on-hand inventory is not available. Truck arrives... um, your missing the love seat. What Love seat? I need to call the store. I get call from Ashley delivery department. She can see the item for love seat with console, but it doesn't look right. She is confused. Asks that I speak with store.

Aftermath: After calling the store and speaking with Mike the conclusion is that "Mistake were made. Not sure how nobody caught them. If you want the Love seat, $2,400 is due." I concluded that it was best to void the agreement and have Ashley return the purchase. As Mike hung up the phone, I heard "I had to do the deed". I actually do feel bad for Mike... not sure why.

Future State: I've initiated a "return" to Ashley with at fee that we will not be paying. We'll begin to re-order the very items that briefly adorned our home for considerably less money. Nice furniture, very sad experience.

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