Quest Diagnostics — Local services in East Norriton Township

This is my first time at this location and will be my last. Not sure if they are short staffed or if the people who work here hate it but I needed assistance with checking in and there was no one available. By this time I was considered late and was now a walk in. Finally a staff member asked if I needed help and I told her I checked in under a walk in and she said you hit the help button. She told me I needed to check in and I explained I did but somehow it was not in their system. She gave me an attitude because by this time it was 11:25 and my appointment was scheduled for 11:00 and again I told her I was having difficulty check in and then she just walked away. I left feeling very frustrated and was disappointed with the lack of professionalism by this staff member. I can only imagine how many people the staff have deal with and encounter on a daily basis but if someone needs assistance be willing...

First time visiting this location today, didn’t even know it was there. I didn’t have the best experience, the tech Barbara wasn’t too pleasant. It was near closing and I in error printed out the wrong paperwork. I was there for pre-hire testing. She seemed irritated with my questions. I did have the info on my phone, she was very short with me and told me to wait in the waiting area for her coworker. Thankfully, the other tech (Nakea), redeemed the day and was able to scan the code from my phone and conduct my test. Those of us that work directly with ppl have to do our best to exercise good customer service at all times. Yes, we all have bad days, but let’s do our best not to bring it to work. The behavior bothered me enough to...

Booked my appt ahead of time online, had not been to this location before today. I received a text message reminder with a one click registration when I arrived. I arrived about 10 minutes early and was immediately checked in after clicking on the link sent to my cell phone! My lab technician, Barbara, was so nice and professional. Introduced herself, followed all procedures.. I thought my doc hadn't sent everything electronically so I apologized to her, turned out because I had a lot of tests, she was going through the computer to check everything and make sure she had all the correct tubes. Excellent stick too! Super quick. Excellent experience,...