Saks Fifth Avenue — Local services in East Rutherford

A masterclass in poor customer service; I suggest all business owners send their employees for free training on how not to treat customers or clients. Perfectly blending apathy, incompetence, and malice, the staff actively strive to destroy the Saks brand more effectively than any competitor could dream of. Ironically positioned in the American Dream mall, this team recapitulates the decline of the American Dream in both its physical and existential sense. Rather than a diamond in the rough, all I found here was a corn kernel in excrement. Through sheer force of will, the employee at customer service ignored all good sense and managed to eliminate all future spend of mine on clients, friends, family, or myself. Dauntless, like a helmsman in a typhoon, the employee navigated the task of brand destruction with unflinching and singular devotion, intent on delivering their cargo of misery to one of only a few customers present. Like Cincinnatus, my attempts to reason were fruitless and I was left to wander like Dante after an elevator ride which took me not to Saks, but into the inferno. The only scent wafting through the air, not Amouage, not Hermès, not Armani, but Misanthropy Distillate with perhaps a...

I bought a Hugo boss linen suit online for my fiancé to wear the day of our wedding. I received the suit in a box with 2 layers of bubble wrap and no garment bag. I’ve had the suit for 6 days and my fiancé tried out for 5 minutes to see if it fit. The jacket was perfect but the pants were too big so we headed to this store to return the suit in the same box we received it. Upon arrival to the store I handed the lady at the returns desk the receipt that was inside of the box when I received it. She looked at it and asked if this was from Saks off fifth, which immediately gave me a wrong vibe. She called her manager to take a look at the suit and confirmed that they couldn’t take the item because it wasn’t to their standard and it looked worn / wrinkled. I have started a return online and it does give me an option to state that the item is defective and/or not as new so I don’t understand why they wouldn’t be able to take it in store. Unfortunately I was not aware that this is something that has happened to a lot of people but it is very unfortunate for a store that “prides themselves on selling high quality luxury items” to ship out a product they wouldn’t accept. Terrible experience, I am extremely...

I'm baffled by all the bad reviews. Maybe they went during a holiday season when it was super busy. I went on a Saturday and was helped immediately by Anthony in women's apparel. He was friendly, attentive, and helpful! There was a good sale going on, so I decided to stop by; my item turned out to be 50% off! I quickly browsed the women's shoe section, and the associate there was friendly as well. No one was around in the bag section (Bottega, Chloe, Givenchy, Saint Laurent, etc), but we were just quickly browsing anyway.

In the past 5 years, I've been shopping more online because customer service everywhere is either rude or nonexistent. I either get a stare down or blatantly ignored. When you need help, no one is around. I've always shopped online from Saks, but will definitely return to this store in the future based on my experience thus far.

Edit: I realized the security tag was not removed so I ended up "removing" (with hammer and pliers) it myself since I do not have a Saks near me. Just be mindful when you're...