Canada Goose East Rutherford — Local services in East Rutherford

Went to this store to purchase a jacket. Was greeted by very friendly employees who were very helpful in helping me pick and get the right jacket for me. I bought the jacket and took it home after a couple days later I started having problems with the jacket where when I would zip the jacket all the way up the zipper would get stuck on the inside fabric to where I couldn’t get the zipper to go back down so my only option was to unzip from the bottom and take my arms out and then take the jacket off over my head. Took the jacket back to the store recently where they brought the same jacket i purchased out from the stockroom I tried on that one and had the same problem with the zipper. If someone is spending that much money on a coat it not only should not have problems like that but if they order a new one it should come the way they want. So in the long run I ended up returning the jacket I originally purchased and then we started looking for a new jacket that would come with the fur because originally that’s what I wanted but to my surprise the employees told me Canada goose is no longer making their jackets with the fur by the hood. So after spending an hour and an half in the store I ended up deciding to purchase the same jacket I originally purchased with no fur. Kinda of disappointed in Canada goose because the fur is what makes the jackets it’s not just the...

I recently had the pleasure of being assisted by Arianna Gayle at Canada Goose, and I cannot express enough how amazing her service was. From the moment I walked into the store, Arianna greeted me with a warm smile and a genuine willingness to help. Her knowledge of the products was exceptional, and she took the time to understand exactly what I was looking for.

Arianna’s attention to detail and customer care truly stood out. She patiently answered all my questions, provided insightful recommendations, and ensured I found the perfect jacket that met all my needs. What impressed me most was her dedication to making sure I was completely satisfied with my purchase.

Her professionalism, coupled with her friendly demeanor, made my shopping experience enjoyable and stress-free. Arianna went above and beyond to provide outstanding service, and I am incredibly grateful for her help. Canada Goose is fortunate to have such a dedicated and talented employee.

Thank you, Arianna, for your exceptional service and for taking such...

I am writing to express my deep dissatisfaction with the appalling customer service I experienced at the American Dream Location. The staff at this location demonstrated an unacceptable level of unprofessionalism and unfriendly behavior that made the entire shopping experience incredibly frustrating. Their lack of courtesy and basic customer service skills is enough to make any customer lose their patience.

What makes this even more infuriating is the fact that I spent thousands on clothing, expecting at least a decent level of service to match the significant investment I made. Instead, I encountered the worst customer experience I’ve ever had.

It is outrageous and unacceptable for a business to treat its customers in such a manner, especially when they are spending substantial amounts of money. I strongly urge you to address this issue immediately, as this level of service reflects poorly on your brand and drives loyal...