OLM — Local services in East Rutherford

DO NOT BUY FROM HERE! I purchased an item a month ago and up to now I haven’t received anything nor have I got any updates. I have contacted them through social media because that basically the only way to get a response. On IG they told me they had shipped it and it was ups fault it was taking to long I contacted ups and they had informed me that the sender never shipped anything and just reserved the label. I contacted them again and this time on Shop it showed they had changed carriers to USPS, did not let them know I knew. I asked again to see what was going on and they said UPS is behind and hasn’t scanned it. When I told the person on IG it wasn’t even UPS the carrier anymore they didn’t respond.

Contacted them through facebook now and got no response. Went back another day to see what other comments they had. only reason they responded again was because i commented it on a post of another person with the same issue. I told the other buyer that they probably didn’t have enough product to send and sold out and didn’t want to miss out on business ( more money) and that’s when they responded telling me how many sales they got over Christmas and how many they shipped out 🙄 clearly they didn’t get the message. I just my money back. It’s exhausting having to deal with a company that isn’t honest and cares about their customers. They were quick to get the money but take their sweet time to respond.

Just save your time and energy elsewhere, you have to track them down through social media to even get a response. And the information given to you isn’t even accurate....

I ordered a hoodie for my daughter on August 3rd. Tracking number was uploaded the next day on the 4th. It is now the 18th, a day before my daughter’s birthday. I have emailed, sent messages through their website and even the shop page with no response. 2 days ago someone finally got ahold of me stating that the package may have gotten lost. Which was a lie because the package was never handed over to the mail carrier. I was told I would get an update on Monday with new tracking. Now 8pm on that said Monday and no update. I have sent 3 messages and have had to report their page on shop and still no communication. I couldn’t even ask for a refund because I wouldn’t even get a response. I have sent messages every day for a week with no response. I am a bit annoyed and would not...

UPDATE: After my first review the company resent my items and I received them a month later. They still sent the incorrect items. They did not provide the product as ordered TWICE. This is a horrible business who makes you waste your money on items they will not fulfill.

Do yourself a favor and find a reputable seller on eBay bc this company will waste your money.

ORIGINAL POST: I ordered online some keychains. When I received the order I was sent incorrect items. I contacted the business regarding the order and they said they would send me a replacement with the correct items. They told me it shipped but I contacted UPS and they never received the item. It’s been weeks. Seems like they just said they would send it to...