Midas — Local services in East Windsor Township

I went to the East Windsor Midas for a tire change. Gary (service manager) was abrupt (no eye contact, interrupting, etc), but I brushed it off. I asked him if he was giving me a brand new tire (rather than used) and he said yes. Over an hour later, Gary returns and tells me that I need a new battery (despite the fact that I just had it replaced a week prior), a new oil pan gasket, a new air filter, and a new cabin filter. I got the sneaking impression he was trying to jack up the price (especially being that my battery was brand new and there was no need for him to examine under the hood of my car), but I mostly gave him the benefit of the doubt. I asked Gary how long it would take to change the filters only, explaining that I needed to return to work. Gary told me that he could do it immediately and that I would "be in and out." About 40 minutes later, I approached the counter to ask about the status of my vehicle. Gary continued to look at his computer, abruptly interrupted me, and told me that he was stepping out and that someone else would answer me. I backed away from the counter and Gary shouted to another employee, "See what the hell this lady wants! I'm stepping out." Gary then looked up from his computer, noticed that I was still in the shop, and stated, "Oh, sorry, I didn't know you were still here." I ignored the rude comment and simply explained to him that I just wanted to know the status of my car and pay the bill. Gary went back to looking at his computer and replied, "We are waiting for the filters." I asked Gary what he meant by this and he answered that the filters were coming from another shop. I reminded Gary that he told me he already had the parts and that I would be "in and out." Gary said in an exasperated tone, "Yeah well I thought I did" (while continuing to look at his computer). In the long amount of time that I was waiting, Gary failed to give me a courtesy update that the car would be tied up longer than initially promised. I reminded Gary that I needed to return to work. Gary finally looked up from his computer again and exclaimed, "The car is on the lift!" He did not want to cancel the filters. I told him I would not be paying for any filter and did not want them installed in my vehicle. Gary ignored me and angrily called out to another employee, "Get this lady's car off the lift! She's gotta get out of here!" He then waved his hand at another employee and said, "Print out her bill." He then stormed out of the shop without saying another word to me. At this point, having lost all trust in Gary's integrity and customer service, I asked the employee to provide me with a breakdown of the bill. The employee stated that I was being charged for an air filter. I explained that the air filter was never put in my car, and he replied that Gary had it on the bill. The employee proceeded to ask the technician who worked on my car if the air filter had been installed. She replied, "No, Gary told me to stop it because the filter never came." Had I not inspected the bill, Gary would have charged me for a part he did not even install in my car. The other employee and the technician seemed to be aware of Gary's poor attitude and apologized to me on his behalf. When I stepped outside to look at my tire, I noticed spray paint around it; it does not look like a new tire at all, as Gary had claimed. I am appalled that Gary was ever placed in the role of manager. He provides horrendous customer service and was blatantly dishonest. I will never be returning to this...

This was the most horrible experience that I have encountered with a car repair dealer. My husband Mark and I had gone there for an oil change. Gary was the person at the counter. After about 45 minutes, he came and told us that there is a leak in the transmission. My husband told him that our regular car mechanic had informed us that there was a steering fluid leak and we were going to fix it. Gary tells us that "transmission fluid and steering fluid is the same color, so I'm not sure". Finally when the oil change, tire rotation and midas courtesy check was completed, we paid the invoice and left. The moment we turned out of the store into the road, there was a loud noise from the tires, the oil light came on and the dashboard indicated that there was less than 1 quart of oil. We returned to the store. After 10 minutes, they come back and tell us that there was a stone between the tire and the hub and thats why the noise. They confirmed that they had removed it and that the oil light was fixed. We leave the store and once again the oil light comes on and indicates that there is less than one quart of oil. We again return to the store within a minute. After the car is taken in, Gary comes and tells us that they are not sure what the problem is. They do not know how to reset the oil light. They do not have the necessary equipment to do so. This was mentioned with such frustration and rudeness, which was very shocking to us. My husband was then called into the garage to show the mechanic how to check the oil level. Then one of the mechanics Ryan turns around and tells him in an extremely insulting manner that BMW cars are always in the repair shop and that like American cars. When my husband responded to that, he still sarcastically answers, öh well you cant change my mind about these cars. There is no dib stick and who makes cars like that. Gary comes and tells us - oh well, you have things leaking all over the place and thats the reason the light is still on. we can't so anything about it. When I interrupt saying that it has nothing to do with the oil. He totally ignores me and says to my husband well this is not our fault. the car has no dip stick. its a pain in the ass.

I have never encountered such treatment even with a mechanic service in a small store at a gas station. I came here because of the reputation and this is the service we get. Every customer who came there when we were there, were told that something else is wrong with the car. Another person who came and told Gary that they hadn't properly aligned the tires and checked the pressure, he turns around and tells him that he doesn't know about the tires and that his men know what they were doing. If he has the time, he will look into it. That customer felt very insulted and disrespected in front of us.

I will never recommend this store to anyone even if services are done for free. The staff are the most rude, insulting and "know-it-all attitude" people I have ever encountered. I hope the time that I spent writing this complaint is taken seriously and something is done about it. Guy was the only decent mechanic who had the courtesy to apologize for the mistake that was done by the midas mechanics. This service of the staff in this store is a joke. I am also leaving reviews about this store in...

I scheduled an appointment for an oil change. Upon arrival, I was informed by the front desk employee that the oil change would take 90 minutes (despite my scheduled appointment) due to other vehicles being serviced at the time. This significant delay calls into question the purpose and integrity of their appointment system.

For the sake of time, I declined the complimentary vehicle inspection and stated that I only needed the oil change and tire rotation done. I was told that even without the inspection, the service would still take approximately one hour because "this is how long all of their oil changes take." I agreed to proceed.

While waiting, I observed the technician Kenny performing the service from start to finish and at no point did I witness a tire rotation being conducted. When I raised this concern prior to payment at the front desk, Kenny stormed inside and became hostile and argumentative, yelling at me the rotation had been completed. I did not yell back at him and simply said, "Okay, thank you." He then stormed off, yelling that he “hates when people tell him he didn't do his job,” suggesting a pattern of similar complaints against him. The front desk person made no efforts to address the technician's inappropriate and unprofessional behavior directly, although offered a "sorry about him" comment to me as though this is a frequent occurrence with this technician.

In addition to the hostile and unprofessional technician, I was asked by the front desk employee to sign an electronic device prior to and after the service without being shown the content of what I was authorizing. I asked to see what I was signing and the front desk clerk seemed exasperated as he turned his computer screen towards me. This practice of requesting "blind" signatures without disclosure of the accompanying documentation or terms lacks transparency and raises serious concerns regarding lack of informed consent and potential misuse of customer authorizations. It is a highly questionable business practice.

Overall, this experience reflects Midas's failure to provide agreed-upon services, maintain professional conduct (including treating customers with respect and honoring scheduled appointments), and follow standard business practices regarding disclosure and...