Men's Wearhouse — Local services in Eatontown

I have never written a poor review in my life. I work in an industry that is focused on customer service, and I full well understand how stressful and demanding it can be. This being said, the way Men's Warehouse handled my wedding was unacceptable. At times I was absolutely dumbfounded by the absolute incompetence on behalf of the staff.

It started during my first fitting. I took one of my groomsmen with me, as I was going to be personally purchasing his ensemble. Aside from the irritating sales pitching, Aziz didn't even bother to set up my wedding group. He had to continuously ask his associates for help, lending me no confidence. I learned about the wedding group when one of my groomsmen, whom is native to Pittsburgh, went to his local Men's Warehouse and was asked for my group number... which I didn't have... because it wasn't set up... This also meant I wasn't extended the steep discounts associated with a wedding group. Due to this, I was forced to return and have my entire order refunded and repurchased.

OKAY - mistakes are made! I understood.

Now, it's wedding day. My best man was late getting his shirt, which had to be special ordered because the color and style I required was uncommon. They ordered it for him about 10 days prior to my wedding (this was my best man's fault - not theirs) and assured him it would be delivered in time. Needless to say, it wasn't. This was a blessing in disguise because the shirts were not ordered correctly. Men's Warehouse messed up the order, which meant two of my groomsmen had different shirts entirely. Now, instead of DOING SOMETHING ABOUT IT, my groomsmen were made to wait, unattended to in the store. Not one employee showed any urgency to help. They were met with apathy and disinterest, quote "Oh sorry, the only ones we have are in NY". In my profession when things go wrong for my customers I DO SOMETHING ABOUT IT - these guys couldn't care any less. When there is a problem, I demand a solution, not excuses. Even if they didn't have answers, they could have recommended someone who does; which eventually came from my brother -in-law;

He recommended we call Brook's Brothers and see what they could do. He is savvy with formal attire as it is required of his profession. Within an hour Brook's Brothers had the exact shirts we needed, in the proper sizes, colors and styles. They immediately extended steep wedding discounts and had them all professionally pressed as a compliment. Take notes,...

I am very disappointed with the way my family and I were treated at this store. Joanne told me that I needed to calm down and rolled her eyes at me, when I politely asked her to check my father's order to see what size vest he was supposed to receive. He received an XXL instead of an XL, mistake made by Men's Wearhouse, not us. I then asked her if we could see the next size jacket since the jacket was a little tight, she huffed and puffed about that and said to my dad, "your wife must cook too good for you", and "you eat too much good food", basically indicating and calling my father fat, which he is far from.

I have worked in customer service for many years and understand that people can be difficult and the job is stressful at times, but to speak to and treat people the way Joanne did is completely unacceptable. There are many comments about rude employees and poor customer service at this store. It is probably time to re-visit the company training program, put a secret shopper in the store, evaluate the GM, and/or overhaul the store completely and hire people who actually care about making people happy and the process as smooth as possible.

The store cannot control mistakes made by the warehouse, but I don't understand why the store does not check what was received from the warehouse against the original order, prior to calling the customer informing them that their items are available for pick-up.

People make mistakes, that is just human nature, but the amount of mistakes that were made with my wedding party was unacceptable. My father received an XXL vest instead of an XL vest, my brother received a L vest instead of an XL vest, my cousin received an XXL vest instead of an XL vest and my fiancé, the groom, received the wrong vest (color and style) and they ordered him a tie instead of a bowtie...after we paid an extra $20 to change his vest color and bowtie color. For the groom's inconvenience they gave him $10 off. For the father of the bride’s inconvenience they tried to charge him $30 more than...

So... I'm getting married. I live in Central Jersey, wedding is in Cincinnati, and my groomsmen are in Atlanta, New York, and Harrison(NJ). My soon to be wife and I went the MW near Monmouth Mall to look at for options that works best with my fellas getting fitted in their towns and so we can actually see and feel what we're getting. So we walk in. There were 2 employees in the Tux section. One sitting, playing in his swivel chair, the other standing with his hand in his pockets. Swivel chair never spoke, but he did look up from time to time and eventually put his head down into his hands a d give a big sigh in the heightof my frustration. Standing pockets guy seemed pretty preoccupied with whatever was happening behind us or out the window. I never got the chance to catch what caught his eye. But we went in looking to discuss options for tuxes. My fiance had fabric of the color of her dress and the bridesmaids dresses, but Pockets never tried to look at them even when she said she didn't know if she could find a close match. Pockets just let us look by ourselves. At 2 different times I asked "So how do we get this all started?" To try and get them to show us what they have/prices/options/measure me... the second time I asked a woman associate walked over to help Pockets out. She handed us a card and said to go online to see all what they offer. Now, I dont plan on going online, but what are they expecting when I do? Me to find the style? The color? Give all my party's info? Order it completely and just come in for measurements? Because if so, Mens Warehouse HQ needs to ditch all these stores, let me do it online, and just go to a strip mall tailor for measurements and just input them into the computer myself. Have the I tenet just do it all... and if not, ditch these employees that are losing sales for them.

They had a sale sitting right there in front of them. All they had to do was begin the process of...