AT&T Store — Local services in Edgewater

At&t is a top notch company, however the customer service is unacceptable! I've placed an online order and it was horrendous due to the frustratingly long waiting process before the products were even marked shipped! Then I received an email 10 days later stating that my order was cancelled from having a technical glitch!

I called a rep and was referred to this At&t store. The employees at this location are very disrespectful, neglected to be welcoming, and I also felt discriminated against, due to coming in wearing simple winter clothing. I had asked to be assisted on my cancelled order from online, but then a guy named Tommy Garcia said he'd have to run my credit score again, when I told him the telephone rep said my profile and everything was there! I didn't want another inquiry on my credit file, since I have a high credit score. I was very upset and had left out due to feeling like an unimportant customer, and then once he saw me get into my expensive 2018 car through the window, then he decided to come out and bring me back in to help me! That's NOT FAIR! AT&T needs to hire better employees or else they will turn away NEW customers!!! My family and I are Bankers, and it is very important to greet EVERYONE no matter what they are wearing! It was like my sister had to win him over to do his job. That...

AT&T is the best. But to get a five from me for anyone from here on in, I am going to be super critical. This location is very convenient and has a CVS, a Five Guys Burgers, the Edgewater police station or courthouse in the same location and much more. Back to AT&T. The best phones and network if you're into GSM networks as opposed to CDMA like Verizon or Sprint which one is very pricey and the other just stinks. If you walk into this store their is barely a wait and plenty of sales associates waiting to help you out. Now, the prices on peripherals for your phone such as cases and screen protectors have to come down AT&T. This is a flagship store or "corporate store" so I can say this knowing I'm talking to the big guys running the show. While everything works for this location, the looks, the sales associates, the great phone selection, and from my experience an awesome network, loyalty has to be rewarded somehow. And the best way is not to rip a hole into everyone's pocket because you (AT&T) know if we're going for a new phone, yes, we're gonna want some protective peripherals not to mention maybe a fitness tracker, Bluetooth headsets or the like. People just go online and you will see you can save your hard earned cha-ching. Everything else about you and this location...

I've been with AT&T for over 12 years. I have 6 lines with them. This evening I walked to AT&T in Edgewater to have deeply unpleasant experience, abusive treatment and bad manner from Oscar who claimed to be the evening Manger of the store. I was planning to purchase 2 new phones and open a new line. He started to show frustration, anger, and dissatisfactory facial expression. I felt that my things won’t go smooth and Oscar may being having a bad day to the degree of losing it on me. I decided to avoid that so cancelled my plans. This has turned out right because when I asked help me set up the new phone that AT&T sent in the mail for my mom ( bcz she has 3 G network phone) as replacement, he refused to provide his assistance stating that It just needs to switch the SIM cards and I can do It myself. I explained to him that I tried to do it but the phone didn’t work. He repeated his statement refusing to even look or examine the phone. This complain will go right to AT&T headquarters. The store has lost my the business. I will never go there again. Customers don’t deserve to be ill-treated and threatened in such unstable and out of...