Express — Local services in Edison

My rating is based on a average of my recent experience at Menlo Park Mall this past Sunday (8/11)..Shawn, Natalia and Neichelle were all present for the customers and understood their assignments as employees. Upon entering Natalia, was available for assistance, as she maintained the product on the selling floor. Shawn was on the cash register (the only register open,out of 4), there was only 2 customers in line including myself and the 1st customer appeared to have quite a bit of merchandise. She handled herself professionally and efficiently. As I waited, there were 3 other associates behind me in a gossiping pow-wow (which included expletives) for the duration of my waiting to be assisted. The obvious fascination with the gossip was so intense that the male associate, who left the circle momentarily, returned to the circle, with such eager anticipation, that he bumped into my phone that I was holding in front of me..at no time did any of these associates (of which one I was told was a manager)..attempt to assist at the register or any customer for that matter. None seemed to care that dropping F-Bombs in this atmosphere was out of the norm! I started writing my review before I left the store and I found another noteworthy employee, to join the excellence of Shawn and Natalia..Neichelle, who went to customers individually and offered her assistance. These ladies showed that they were available for customers and did it without hesitation. The other associates, I detailed are the reason for the downgraded rating...In the retail business, and with so many businesses closing, Express would do well to ensure that the assignment of an associate by being professional and customer service oriented is what keeps a business afloat...Express has the product and luckily for this store...Shawn, Natalia and Neichelle shined! Thank you ladies. (Side note: I made my praise of these ladies known openly, which did garner looks from the 3 associates, who were not so noteworthy..to them I say, "hopefully now that you know better, you will do better..cause you never know who is coming into your store, luckily for them I was "just" a...

A few months ago, I had a series of disappointing experiences at this store, including feeling disregarded by the management and staff. As a result, I chose to do all of my shopping online for quite some time.

However, just two days ago, I needed to return an online purchase and decided to visit the store in person. To my surprise, I was immediately greeted by a friendly and energetic associate, which was a refreshing change. As I browsed through the clearance section, I was helped by a cashier who was not only efficient with my return but also engaging and pleasant to converse with. I couldn’t help but think to myself, “This is a different experience.”

The following day, I returned to the store to exchange an item, and once again, I was greeted by the same associate. He offered assistance and, when I went to the register, immediately paused his work to assist me. He even apologized for the brief wait, which was only about 20 seconds. This level of care and attention truly stood out to me.

I later learned that the associate’s name was Will, and he is a manager at the Menlo Park Express Clothing Store. His exceptional customer service has certainly left a lasting impression on me. Thanks to his positive influence, I will definitely be returning to this store for future purchases.

Thank you, Will, for making such a positive impact on my experience. You’re truly a breath of fresh air in...

As a long time Express shopper, member and credit holder, I am appalled at the experience I've had. I've had worse experiences at certain Express stores so I'm not really that surprised but it's like I'm still a little surprised. When I walked in there were 2 workers there, one was folding pants & the other was just there slouching over, leaning on a table on her phone. They didn't even great me. She looked at me and just looked away as if she never saw me at all. The guy finally greeted me after a couple minutes. I went in the store to buy slacks and blouses for work and some jeans. I walked around the store looking for my items but was only able to find blouses. For some reason, the store didn't have a lot of jeans in midrise and didn't have all the options in slacks such as skinny leg slacks. To make things worse, trying to get someone to help you whether it be to find an item or be let into the fitting room was so hard. It took 20 mins for someone to let me in the fitting room and by then i had already gotten in one due to the fact that I caught the door when a customer was leaving. It was a bad experience...