GameStop — Local services in Edison

I visited the Menlo Park store on Thursday, July 7th, with the intention of selling my PS5 and purchasing a PS5 Pro. However, I was disappointed with the service I received. The representative I interacted with was assisting another customer and appeared to be frustrated. When it was my turn, she inspected my PS5 and claimed that there was "dust caked on the fan" and that she could only offer me $130 for it. I believe this assessment was inaccurate as there was only a small amount of dust on the outside of the fan. I felt that the representative was not willing to take the time to properly evaluate my PS5 and that she was simply looking for an excuse to offer me a low price. Due to this experience, I will not be making any future purchases or trade-ins...

Didn't want to honor price clearly marked on games. $29 not $59 When I told the sales person that all of these games on the wall have the same price. His response was, They should have bin marked back up. Sounds like false pricing to me. I asked for the manager the sales person said he thought he might be but wasn't sure and couldn't do anything. If he wasn't the manager he should have had the manager get back to me when they returned. I will reach out to the Corporate office and see what they say. Also some state agencies about...

One of the worst and garbage franchises. Fell over ever since 2016. DO NOT EVER RETURN GAMES. Rather buy gift cards if need be. Place is garbage. Bought switch sports to try it out with a group of friends and tried to return it after it wasn’t what we need to play together. To which the manager said,”we can’t take this game back. It’s too early and packing is open.” On the receipt it said 14 days or less you get full refund back and then corporate denied the refund after I placed the request....