lululemon — Local services in Edison

Today went in to exchange or have replaced a pair of leggings bought in December. Product is saggy and linty. At short hills they had said I can just bring in the pants and it shouldn’t be a problem. However, learned each store is different. Menlo my closest store, is a pop up store. They are extremely rude when it comes to returns or exchanges as you can read the other low reviews. I opened a complaint against the manager as she alluded to customers like myself brining in items to “take advantage”. I was highly offended. And if that was not enough, she didn’t like my getting upset that I felt offended and decided to call mall security! How does that make sense? She did not handle the situation well at all. If you need any customer service call the company. If you want to buy more merchandise buy online or go to short hills....

Extremely disappointing experience. The staff were unprofessional, unfriendly, and unhelpful. The associate assisting me appeared disinterested and unwilling to help. I had six items to return, but she only scanned three and insisted she couldn’t return the rest because one customer only can return three items a day lol— which is completely inconsistent with Lululemon’s own return policy.

It’s surprising that a customer would be more familiar with the company’s policies than its own employee.

Such dishonest associate should be fired. Otherwise I wouldn’t be surprised if the store went...

I had a terrible experience returning an item at the Menlo Park location. Despite having my credit card and email receipt, I was told I couldn’t return it without a barcode. The supervisor was incredibly rude and dismissive. When I asked for her name, she refused to give it to me and even started hiding. Very unprofessional and frustrating! I won’t be returning anytime soon. Lets not allow this ppl get away with treating anyone how they want because they don't want to give their name. this happened Sunday 9/29/24 in...